FAQs & policies
Answers to the questions our guests ask most about Volcano House.
How do I reserve a room at Volcano House?
Choose your dates and guests in the reservation box and select Reserve your stay. You will see availability and the total price for your dates before anything is confirmed, at the best available rate with no booking fees.
What are the check-in and check-out times at Volcano House?
At Volcano House, check-in begins at 3:00 PM and check-out is by 12:00 PM.
Is Volcano House pet friendly?
Volcano House does not accept pets.
Is parking available at Volcano House?
Yes — parking is available at Volcano House.
Does Volcano House have Wi-Fi?
Yes — free Wi-Fi is available in the rooms and public areas at Volcano House.
Is breakfast included, and is there a restaurant at Volcano House?
At Volcano House, there is a restaurant on the property and there is a bar.
What is in the rooms at Volcano House?
Rooms at Volcano House include sofa beds, sleeper sofa, two queens, king beds, free Wi-Fi and Wi-Fi in public areas.
Is Volcano House a good fit for families?
Volcano House is an adults-only property.
Where is Volcano House?
Volcano House is in Hawaii Volcanoes National Park, Hawaii. The Map page shows the exact spot.
Is Volcano House smoke-free?
Yes — Volcano House is a smoke-free property.
What are the hours at Volcano House?
At Volcano House: front desk: open 24 hours; breakfast hours (The Rim): 7-10:30 am daily; lunch hours (The Rim): 11 am-2:30 pm daily; dinner hours (The Rim): 5-8:30 pm daily.
What should I know before I book at Volcano House?
At Volcano House: Free Wi-Fi; deposit: 1 night; free cancellation until: 7 days before arrival; credit card required; adults-only property; smoking allowed: no; elevator: no; housekeeping: on request.
How far is Volcano House from the airport?
From Volcano House, Hilo International Airport is about 24 miles away and the nearest major airport, Ellison Onizuka Kona International Airport at Keāhole, is about 56 miles away.
Is there public transportation near Volcano House?
Yes — the nearest public transit stop is about 160 yards from Volcano House.
What time zone is Volcano House in?
Volcano House is on Hawaii time — check-in and check-out times on this page are local times.
Can I see photos of Volcano House?
Yes — the Gallery page has 26 photographs of Volcano House, and the Rooms, Dining and Amenities pages show the photos that belong to each.
Can I arrive late at Volcano House?
Yes — the front desk at Volcano House is staffed 24 hours a day.
How will I know my reservation at Volcano House is confirmed?
Once you complete your reservation, we send your confirmation to the email address you entered — keep it as your record. If you choose to connect the inbox that email arrives in, the confirmation is recognised automatically; that connection is read-only and can be removed at any time.
Are the rates on this page the best available?
Yes. Reserving directly gives you our best available rate for your dates with no booking fees, and the total price is shown before you confirm.
Policies at a glance
Hours, check-in & check-out
- Check-in from: 3:00 PM
- Check-out by: 12:00 PM
- Front desk: open 24 hours
- Breakfast hours (The Rim): 7-10:30 am daily
- Lunch hours (The Rim): 11 am-2:30 pm daily
- Dinner hours (The Rim): 5-8:30 pm daily
Policies & good to know
- Free Wi-Fi: yes
- Deposit: 1 night
- Free cancellation until: 7 days before arrival
- Credit card required: yes
- Adults-only property: yes
- Smoking allowed: no
- Elevator: no
- Housekeeping: on request
Reserve your stay
Choose your dates and confirm your stay at Volcano House at the best available rate, with no booking fees.
Rates shown are indicative and confirmed at checkout. Availability and total price for your dates are shown before you reserve.