FAQs & policies

Answers to the questions our guests ask most about The Whitlock By The Lenox Collection.
How do I reserve a room at The Whitlock By The Lenox Collection?
Choose your dates and guests in the reservation box and select Reserve your stay. You will see availability and the total price for your dates before anything is confirmed, at the best available rate with no booking fees.
What are the check-in and check-out times at The Whitlock By The Lenox Collection?
At The Whitlock By The Lenox Collection, check-in begins at 3:00 PM. Baggage storage is available if you arrive early or leave late.
Is parking available at The Whitlock By The Lenox Collection?
Yes — The Whitlock By The Lenox Collection offers free parking for guests.
Does The Whitlock By The Lenox Collection have Wi-Fi?
Yes — free Wi-Fi is available in the rooms and public areas at The Whitlock By The Lenox Collection.
Is breakfast included, and is there a restaurant at The Whitlock By The Lenox Collection?
At The Whitlock By The Lenox Collection, there is a restaurant on the property and there is a bar.
What is in the rooms at The Whitlock By The Lenox Collection?
Rooms at The Whitlock By The Lenox Collection include heating, sofa beds, sleeper sofa, air conditioning, king beds and queen beds.
Where is The Whitlock By The Lenox Collection?
The Whitlock By The Lenox Collection is in Lenox, Massachusetts. The Map page shows the exact spot.
What is there to do around The Whitlock By The Lenox Collection?
Guests at The Whitlock By The Lenox Collection can enjoy hiking.
Can I hold a meeting or wedding at The Whitlock By The Lenox Collection?
Yes — The Whitlock By The Lenox Collection offers business center.
What is the cancellation policy at The Whitlock By The Lenox Collection?
It depends on the rate you choose: discounted rates may be non-refundable. The exact terms for your dates are shown before you confirm.
What are the hours at The Whitlock By The Lenox Collection?
At The Whitlock By The Lenox Collection: breakfast hours (Jalapa Jar Cantina): 7-11 am daily; restaurant hours (Jalapa Jar Cantina): 7 am-10 pm daily.
What should I know before I book at The Whitlock By The Lenox Collection?
At The Whitlock By The Lenox Collection: free parking; Free Wi-Fi.
How far is The Whitlock By The Lenox Collection from the airport?
From The Whitlock By The Lenox Collection, Albany International Airport is about 38 miles away.
Is there public transportation near The Whitlock By The Lenox Collection?
Yes — the nearest public transit stop is about 210 yards from The Whitlock By The Lenox Collection.
What time zone is The Whitlock By The Lenox Collection in?
The Whitlock By The Lenox Collection is on Eastern time — check-in and check-out times on this page are local times.
Can I see photos of The Whitlock By The Lenox Collection?
Yes — the Gallery page has 32 photographs of The Whitlock By The Lenox Collection, and the Rooms, Dining and Amenities pages show the photos that belong to each.
How will I know my reservation at The Whitlock By The Lenox Collection is confirmed?
Once you complete your reservation, we send your confirmation to the email address you entered — keep it as your record. If you choose to connect the inbox that email arrives in, the confirmation is recognised automatically; that connection is read-only and can be removed at any time.
Are the rates on this page the best available?
Yes. Reserving directly gives you our best available rate for your dates with no booking fees, and the total price is shown before you confirm.
Policies at a glance
Hours, check-in & check-out
- Check-in from: 3:00 PM
- Breakfast hours (Jalapa Jar Cantina): 7-11 am daily
- Restaurant hours (Jalapa Jar Cantina): 7 am-10 pm daily
Policies & good to know
- Free parking: yes
- Free Wi-Fi: yes
- Cancellation Strict
- Non Refundable
- Baggage Storage Free
Reserve your stay
Choose your dates and confirm your stay at The Whitlock By The Lenox Collection at the best available rate, with no booking fees.
Rates shown are indicative and confirmed at checkout. Availability and total price for your dates are shown before you reserve.