FAQs & policies

Choose your dates and guests in the reservation box and select Reserve your stay. You will see availability and the total price for your dates before anything is confirmed, at the best available rate with no booking fees.

At The Pontchartrain Hotel, check-in begins at 4 PM and check-out is by 11 AM.

Yes — dogs are welcome at The Pontchartrain Hotel; there is a pet fee of $75, there is a 50 lb weight limit and up to 2 pets per room.

Yes — parking is available at The Pontchartrain Hotel.

Yes — free Wi-Fi is available at The Pontchartrain Hotel.

At The Pontchartrain Hotel, there is a restaurant on the property and there is a bar.

Rooms at The Pontchartrain Hotel include elevator, heating, fitness center, air conditioning, two queens and valet parking.

Accessible features at The Pontchartrain Hotel include wheelchair accessible, service animals allowed, grab bars and step free shower.

The Pontchartrain Hotel is in New Orleans, Louisiana. The Map page shows the exact spot.

Guests at The Pontchartrain Hotel can enjoy ski shuttle service.

Yes — The Pontchartrain Hotel offers meeting av equipment, meeting room, event venue and event space.

It depends on the rate you choose: discounted rates may be non-refundable and a card or deposit may be required to hold the reservation. The exact terms for your dates are shown before you confirm.

Yes — The Pontchartrain Hotel is a smoke-free property.

At The Pontchartrain Hotel: breakfast hours (Silver Whistle Cafe): 7-11 am daily; restaurant hours (Jack Rose): Wed-Sat 5-10 pm; Wed-Fri 5-10 pm; Sat, Sun 11 am-2 pm; bar hours (Hot Tin): 2 pm-midnight daily; Mon-Thu, Sun 11 am-11 pm; Fri, Sat 11 am-midnight; Mon-Thu, Sun 2 pm-midnight; Fri, Sat 2 pm-2 am; Wed-Sat 5-10 pm; Sun 11 am-2 pm; cafe / market (Silver Whistle Cafe): Sat, Sun 7-11 am.

The Pontchartrain Hotel lists these charges: valet parking fee: $55 per night; valet parking fee: $44 per night (also listed).

At The Pontchartrain Hotel: early check-in offered; Free Wi-Fi; free cancellation until: 3 days before arrival; late cancellation charge: 1 night.

From The Pontchartrain Hotel, Louis Armstrong New Orleans International Airport is about 12 miles away.

The Pontchartrain Hotel is on Central time — check-in and check-out times on this page are local times.

Yes — the Gallery page has 90 photographs of The Pontchartrain Hotel, and the Rooms, Dining and Amenities pages show the photos that belong to each.

Once you complete your reservation, we send your confirmation to the email address you entered — keep it as your record. If you choose to connect the inbox that email arrives in, the confirmation is recognised automatically; that connection is read-only and can be removed at any time.

Yes. Reserving directly gives you our best available rate for your dates with no booking fees, and the total price is shown before you confirm.