FAQs & policies
Answers to the questions our guests ask most about The Palms Resort.
How do I reserve a room at The Palms Resort?
Choose your dates and guests in the reservation box and select Reserve your stay. You will see availability and the total price for your dates before anything is confirmed, at the best available rate with no booking fees.
What are the check-in and check-out times at The Palms Resort?
At The Palms Resort, check-in begins at 3:00 PM and check-out is by 11:00 AM.
Is The Palms Resort pet friendly?
Yes — dogs are welcome at The Palms Resort; there is a pet fee of $45 per pet and up to 2 pets per room.
Is parking available at The Palms Resort?
Yes — The Palms Resort offers free parking for guests.
Does The Palms Resort have Wi-Fi?
Yes — free Wi-Fi is available at The Palms Resort.
Is breakfast included, and is there a restaurant at The Palms Resort?
At The Palms Resort, there is a restaurant on the property and there is a bar with a happy hour.
What is in the rooms at The Palms Resort?
Rooms at The Palms Resort include pool, kitchenette, heating, free Wi-Fi, air conditioning and private bathroom.
Does The Palms Resort have a pool or spa?
Yes — The Palms Resort offers a pool.
Is The Palms Resort a good fit for families?
Yes — The Palms Resort is family friendly.
Where is The Palms Resort?
The Palms Resort is in South Padre Island, Texas. The Map page shows the exact spot.
What is there to do around The Palms Resort?
Guests at The Palms Resort can enjoy fishing, beach chairs, beach umbrellas provided and ski shuttle service.
What is the cancellation policy at The Palms Resort?
It depends on the rate you choose: some rates can be cancelled free of charge within the stated window and discounted rates may be non-refundable. The exact terms for your dates are shown before you confirm.
What are the hours at The Palms Resort?
At The Palms Resort: front desk: 8 am-10 pm daily; breakfast hours (Cafe On The Beach): Mon-Fri 8-11 am; Sat, Sun 8 am-noon; lunch hours (Cafe On The Beach): until 10 pm daily; dinner hours (Cafe On The Beach): until 10 pm daily; restaurant hours (Cafe On The Beach): 8 am-10 pm daily; happy hour (Cafe On The Beach): Mon-Fri 2-6 pm; cafe / market: 8 am-10 pm daily.
What fees should I know about at The Palms Resort?
The Palms Resort lists these charges: smoking fine: $300; taxes: 17%; cancellation penalty: $25.
What should I know before I book at The Palms Resort?
At The Palms Resort: late check-out offered; free parking; Free Wi-Fi; free cancellation until: 3 days before arrival; late cancellation charge: 1 night; minimum check-in age: 25 (in March); credit card required; smoking allowed: no.
How far is The Palms Resort from the airport?
From The Palms Resort, Brownsville South Padre Island International Airport is about 21 miles away and the nearest major airport, Monterrey International Airport, is about 184 miles away.
Is there a grocery store near The Palms Resort?
Yes — the nearest grocery store is about 0.4 miles from The Palms Resort.
Is The Palms Resort close to the water?
Yes — The Palms Resort is within 1.9 miles of the coast.
What time zone is The Palms Resort in?
The Palms Resort is on Central time — check-in and check-out times on this page are local times.
Can I see photos of The Palms Resort?
Yes — the Gallery page has 46 photographs of The Palms Resort, and the Rooms, Dining and Amenities pages show the photos that belong to each.
Can I arrive late at The Palms Resort?
Yes — the front desk at The Palms Resort is staffed 24 hours a day.
How will I know my reservation at The Palms Resort is confirmed?
Once you complete your reservation, we send your confirmation to the email address you entered — keep it as your record. If you choose to connect the inbox that email arrives in, the confirmation is recognised automatically; that connection is read-only and can be removed at any time.
Are the rates on this page the best available?
Yes. Reserving directly gives you our best available rate for your dates with no booking fees, and the total price is shown before you confirm.
Policies at a glance
Hours, check-in & check-out
- Check-in from: 3:00 PM
- Check-out by: 11:00 AM
- Front desk: 8 am-10 pm daily
- Breakfast hours (Cafe On The Beach): Mon-Fri 8-11 am; Sat, Sun 8 am-noon
- Lunch hours (Cafe On The Beach): until 10 pm daily
- Dinner hours (Cafe On The Beach): until 10 pm daily
- Restaurant hours (Cafe On The Beach): 8 am-10 pm daily
- Happy hour (Cafe On The Beach): Mon-Fri 2-6 pm
- Cafe / market: 8 am-10 pm daily
Fees
- Smoking fine: $300
- Taxes: 17%
- Cancellation penalty: $25
Policies & good to know
- Late check-out offered: yes
- Free parking: yes
- Free Wi-Fi: yes
- Free cancellation until: 3 days before arrival
- Late cancellation charge: 1 night
- Minimum check-in age: 25 (in March)
- Credit card required: yes
- Smoking allowed: no
- Cancellation 72H
- Cancellation Strict
- Non Refundable
Pets
- Dogs Welcome
- Dog Friendly
- Pet Fee Per Pet
- Pet Fee Amount: $45
Reserve your stay
Choose your dates and confirm your stay at The Palms Resort at the best available rate, with no booking fees.
Rates shown are indicative and confirmed at checkout. Availability and total price for your dates are shown before you reserve.