FAQs & policies

Answers to the questions our guests ask most about The Mercantile Hotel New Orleans, LA.
How do I reserve a room at The Mercantile Hotel New Orleans, LA?
Choose your dates and guests in the reservation box and select Reserve your stay. You will see availability and the total price for your dates before anything is confirmed, at the best available rate with no booking fees.
What are the check-in and check-out times at The Mercantile Hotel New Orleans, LA?
At The Mercantile Hotel New Orleans, LA, check-in begins at 3:00 PM and check-out is by 11:00 AM.
Is The Mercantile Hotel New Orleans, LA pet friendly?
The Mercantile Hotel New Orleans, LA does not accept pets. Service animals are welcome.
Is parking available at The Mercantile Hotel New Orleans, LA?
Yes — parking is available at The Mercantile Hotel New Orleans, LA.
Does The Mercantile Hotel New Orleans, LA have Wi-Fi?
Yes — free Wi-Fi is available at The Mercantile Hotel New Orleans, LA.
Is breakfast included, and is there a restaurant at The Mercantile Hotel New Orleans, LA?
At The Mercantile Hotel New Orleans, LA, a breakfast_type_continental breakfast is included with your stay, there is a restaurant on the property and there is a bar.
What is in the rooms at The Mercantile Hotel New Orleans, LA?
Rooms at The Mercantile Hotel New Orleans, LA include concierge service, elevator, sofa beds, sleeper sofa, two queens and air conditioning.
Is The Mercantile Hotel New Orleans, LA a good fit for families?
Yes — The Mercantile Hotel New Orleans, LA is family friendly, with game room.
Is The Mercantile Hotel New Orleans, LA wheelchair accessible?
Accessible features at The Mercantile Hotel New Orleans, LA include wheelchair accessible, grab bars, step free shower and service animals allowed. If this is essential to your stay, please confirm it with us before you reserve.
Where is The Mercantile Hotel New Orleans, LA?
The Mercantile Hotel New Orleans, LA is in New Orleans, Louisiana. The Map page shows the exact spot.
What is there to do around The Mercantile Hotel New Orleans, LA?
Guests at The Mercantile Hotel New Orleans, LA can enjoy hiking and art gallery.
Can I hold a meeting or wedding at The Mercantile Hotel New Orleans, LA?
Yes — The Mercantile Hotel New Orleans, LA offers business center and meeting room.
What is the cancellation policy at The Mercantile Hotel New Orleans, LA?
It depends on the rate you choose: some rates can be cancelled free of charge within the stated window and discounted rates may be non-refundable. The exact terms for your dates are shown before you confirm.
What are the hours at The Mercantile Hotel New Orleans, LA?
At The Mercantile Hotel New Orleans, LA: restaurant hours: 4-10 pm daily.
What should I know before I book at The Mercantile Hotel New Orleans, LA?
At The Mercantile Hotel New Orleans, LA: early check-in offered; late check-out offered; Free Wi-Fi; breakfast included; free cancellation until: 3 days before arrival; late cancellation charge: 1 night; minimum check-in age: 21; smoking allowed: no.
How far is The Mercantile Hotel New Orleans, LA from the airport?
From The Mercantile Hotel New Orleans, LA, Louis Armstrong New Orleans International Airport is about 12 miles away.
Is there a grocery store near The Mercantile Hotel New Orleans, LA?
Yes — the nearest grocery store is about 120 yards from The Mercantile Hotel New Orleans, LA.
Is there public transportation near The Mercantile Hotel New Orleans, LA?
Yes — the nearest public transit stop is about 400 yards from The Mercantile Hotel New Orleans, LA.
What time zone is The Mercantile Hotel New Orleans, LA in?
The Mercantile Hotel New Orleans, LA is on Central time — check-in and check-out times on this page are local times.
Can I see photos of The Mercantile Hotel New Orleans, LA?
Yes — the Gallery page has 31 photographs of The Mercantile Hotel New Orleans, LA, and the Rooms, Dining and Amenities pages show the photos that belong to each.
Can I arrive late at The Mercantile Hotel New Orleans, LA?
Yes — the front desk at The Mercantile Hotel New Orleans, LA is staffed 24 hours a day.
How will I know my reservation at The Mercantile Hotel New Orleans, LA is confirmed?
Once you complete your reservation, we send your confirmation to the email address you entered — keep it as your record. If you choose to connect the inbox that email arrives in, the confirmation is recognised automatically; that connection is read-only and can be removed at any time.
Are the rates on this page the best available?
Yes. Reserving directly gives you our best available rate for your dates with no booking fees, and the total price is shown before you confirm.
Policies at a glance
Hours, check-in & check-out
- Check-in from: 3:00 PM
- Check-out by: 11:00 AM
- Restaurant hours: 4-10 pm daily
Policies & good to know
- Early check-in offered: yes
- Late check-out offered: yes
- Free Wi-Fi: yes
- Breakfast included: yes
- Free cancellation until: 3 days before arrival
- Late cancellation charge: 1 night
- Minimum check-in age: 21
- Smoking allowed: no
- Breakfast Included
- Cancellation 72H
- Cancellation Strict
- Non Refundable
- No Pets Property
Reserve your stay
Choose your dates and confirm your stay at The Mercantile Hotel New Orleans, LA at the best available rate, with no booking fees.
Rates shown are indicative and confirmed at checkout. Availability and total price for your dates are shown before you reserve.