FAQs & policies
Answers to the questions our guests ask most about The Lisbon.
How do I reserve a room at The Lisbon?
Choose your dates and guests in the reservation box and select Reserve your stay. You will see availability and the total price for your dates before anything is confirmed, at the best available rate with no booking fees.
Is The Lisbon pet friendly?
Yes — dogs are welcome at The Lisbon; up to 1 pet per room.
Is parking available at The Lisbon?
Yes — parking is available at The Lisbon.
Does The Lisbon have Wi-Fi?
Yes — Wi-Fi is available in the rooms and public areas at The Lisbon.
Is breakfast included, and is there a restaurant at The Lisbon?
At The Lisbon, there is a bar.
What is in the rooms at The Lisbon?
Rooms at The Lisbon include pool, luxury butler service, air conditioning, Wi-Fi in public areas, pool outdoor and kitchenette.
Does The Lisbon have a pool or spa?
Yes — The Lisbon offers a pool.
Is The Lisbon a good fit for families?
Yes — The Lisbon is family friendly.
Is The Lisbon wheelchair accessible?
Accessible features at The Lisbon include ADA compliant.
Where is The Lisbon?
The Lisbon is in Kissimmee, Florida. The Map page shows the exact spot.
What is the cancellation policy at The Lisbon?
It depends on the rate you choose: discounted rates may be non-refundable. The exact terms for your dates are shown before you confirm.
What are the hours at The Lisbon?
At The Lisbon: restaurant hours (Ponderosa Steakhouse): Mon-Thu, Sun 11 am-8 pm; Fri, Sat 11 am-9 pm; until 9 pm daily.
What should I know before I book at The Lisbon?
At The Lisbon: Photo ID required at check-in.
How far is The Lisbon from the airport?
From The Lisbon, Orlando International Airport is about 12 miles away.
Is there a grocery store near The Lisbon?
Yes — the nearest grocery store is about 200 yards from The Lisbon.
Is there public transportation near The Lisbon?
Yes — the nearest public transit stop is about 260 yards from The Lisbon.
What time zone is The Lisbon in?
The Lisbon is on Eastern time.
Can I see photos of The Lisbon?
Yes — the Gallery page has 22 photographs of The Lisbon, and the Rooms, Dining and Amenities pages show the photos that belong to each.
How will I know my reservation at The Lisbon is confirmed?
Once you complete your reservation, we send your confirmation to the email address you entered — keep it as your record. If you choose to connect the inbox that email arrives in, the confirmation is recognised automatically; that connection is read-only and can be removed at any time.
Are the rates on this page the best available?
Yes. Reserving directly gives you our best available rate for your dates with no booking fees, and the total price is shown before you confirm.
Policies at a glance
Hours, check-in & check-out
- Restaurant hours (Ponderosa Steakhouse): Mon-Thu, Sun 11 am-8 pm; Fri, Sat 11 am-9 pm; until 9 pm daily
Policies & good to know
- Photo ID required at check-in: yes
- Cancellation Strict
- Non Refundable
Pets
- Dogs Welcome
- Pet Fee
Reserve your stay
Choose your dates and confirm your stay at The Lisbon at the best available rate, with no booking fees.
Rates shown are indicative and confirmed at checkout. Availability and total price for your dates are shown before you reserve.