FAQs & policies

Answers to the questions our guests ask most about The Lancaster Hotel.
How do I reserve a room at The Lancaster Hotel?
Choose your dates and guests in the reservation box and select Reserve your stay. You will see availability and the total price for your dates before anything is confirmed, at the best available rate with no booking fees.
What are the check-in and check-out times at The Lancaster Hotel?
At The Lancaster Hotel, check-in begins at 3:00 PM and check-out is by 12:00 PM.
Is parking available at The Lancaster Hotel?
Yes — parking is available at The Lancaster Hotel.
Does The Lancaster Hotel have Wi-Fi?
Yes — free Wi-Fi is available in the rooms and public areas at The Lancaster Hotel.
Is breakfast included, and is there a restaurant at The Lancaster Hotel?
At The Lancaster Hotel, a breakfast_type_continental breakfast is included with your stay, there is a restaurant on the property and there is a bar.
What is in the rooms at The Lancaster Hotel?
Rooms at The Lancaster Hotel include service, bellhop service, penthouse, concierge service, fitness center and elevator.
Does The Lancaster Hotel have a pool or spa?
Yes — The Lancaster Hotel offers spa.
Is The Lancaster Hotel a good fit for families?
Yes — The Lancaster Hotel is family friendly.
Is The Lancaster Hotel wheelchair accessible?
Accessible features at The Lancaster Hotel include wheelchair accessible, grab bars and service animals allowed. If this is essential to your stay, please confirm it with us before you reserve.
Where is The Lancaster Hotel?
The Lancaster Hotel is in Houston, Texas. The Map page shows the exact spot.
What is there to do around The Lancaster Hotel?
Guests at The Lancaster Hotel can enjoy hiking and ski shuttle service.
Can I hold a meeting or wedding at The Lancaster Hotel?
Yes — The Lancaster Hotel offers business center, meeting room, business center 24hr and meeting ballroom.
What is the cancellation policy at The Lancaster Hotel?
It depends on the rate you choose: discounted rates may be non-refundable and a card or deposit may be required to hold the reservation. The exact terms for your dates are shown before you confirm.
What are the hours at The Lancaster Hotel?
At The Lancaster Hotel: breakfast hours: 6:30-10:30 am daily; 6:30-11 am daily; restaurant hours (The Lancaster Afternoon Tea): Sat, Sun noon-2:30 pm.
What should I know before I book at The Lancaster Hotel?
At The Lancaster Hotel: Free Wi-Fi; breakfast included; minimum check-in age: 21.
How far is The Lancaster Hotel from the airport?
From The Lancaster Hotel, William P. Hobby Airport is about 9.6 miles away.
Is there a grocery store near The Lancaster Hotel?
Yes — the nearest grocery store is about 270 yards from The Lancaster Hotel.
Is there public transportation near The Lancaster Hotel?
Yes — the nearest public transit stop is about 220 ft from The Lancaster Hotel.
What time zone is The Lancaster Hotel in?
The Lancaster Hotel is on Central time — check-in and check-out times on this page are local times.
Can I see photos of The Lancaster Hotel?
Yes — the Gallery page has 75 photographs of The Lancaster Hotel, and the Rooms, Dining and Amenities pages show the photos that belong to each.
Can I arrive late at The Lancaster Hotel?
Yes — the front desk at The Lancaster Hotel is staffed 24 hours a day.
How will I know my reservation at The Lancaster Hotel is confirmed?
Once you complete your reservation, we send your confirmation to the email address you entered — keep it as your record. If you choose to connect the inbox that email arrives in, the confirmation is recognised automatically; that connection is read-only and can be removed at any time.
Are the rates on this page the best available?
Yes. Reserving directly gives you our best available rate for your dates with no booking fees, and the total price is shown before you confirm.
Policies at a glance
Hours, check-in & check-out
- Check-in from: 3:00 PM
- Check-out by: 12:00 PM
- Breakfast hours: 6:30-10:30 am daily; 6:30-11 am daily
- Restaurant hours (The Lancaster Afternoon Tea): Sat, Sun noon-2:30 pm
Policies & good to know
- Free Wi-Fi: yes
- Breakfast included: yes
- Minimum check-in age: 21
- Breakfast Included
- Cancellation Strict
- Non Refundable
- Pay Now
Reserve your stay
Choose your dates and confirm your stay at The Lancaster Hotel at the best available rate, with no booking fees.
Rates shown are indicative and confirmed at checkout. Availability and total price for your dates are shown before you reserve.