FAQs & policies

Choose your dates and guests in the reservation box and select Reserve your stay. You will see availability and the total price for your dates before anything is confirmed, at the best available rate with no booking fees.

At The Hotel Chalet, check-in begins at 3:00 PM and check-out is by 12:00 PM.

Yes — dogs are welcome at The Hotel Chalet; there is a one-time pet fee of $50 per stay, there is a 50 lb weight limit and up to 2 pets per room.

Yes — parking is available at The Hotel Chalet.

Yes — free Wi-Fi is available at The Hotel Chalet.

At The Hotel Chalet, there is a restaurant on the property and there is a bar with a happy hour.

Rooms at The Hotel Chalet include chalet, pool, pool outdoor, fitness center, concierge service and elevator.

Yes — The Hotel Chalet offers a pool, spa, spa treatments and spa cold plunge.

Yes — The Hotel Chalet is family friendly, with game room.

Accessible features at The Hotel Chalet include wheelchair accessible.

The Hotel Chalet is in Chattanooga, Tennessee. The Map page shows the exact spot.

Guests at The Hotel Chalet can enjoy beach chairs and ski shuttle service.

Yes — The Hotel Chalet offers business center, meeting room, meeting ballroom and event wedding venue.

It depends on the rate you choose: some rates can be cancelled free of charge within the stated window. The exact terms for your dates are shown before you confirm.

At The Hotel Chalet: front desk: open 24 hours; pool hours: 7 am-10 pm daily; 11 am-9 pm daily; brunch hours (Elsie's Daughter): Sat, Sun 10 am-11 pm; Sat, Sun 10 am-3 pm; restaurant hours (Elsie's Daughter): 4-11 pm daily; bar hours (The Caboose Courtyard): Mon-Fri 3-8 pm; Sat, Sun 11 am-8 pm; Mon 4 pm-midnight; Tue 4 pm-midnight; Wed 4 pm-midnight; Thu 4 pm-midnight; Fri 4 pm-midnight; Sat noon-1 am; Sun noon-1 am; happy hour (Elsie's Daughter): Mon-Fri 3-6 pm; Mon-Fri 9-11 pm; cafe / market: open 24 hours; 7 am-noon daily.

The Hotel Chalet lists these charges: cancellation penalty: 100%.

At The Hotel Chalet: early check-in offered; late check-out offered; Free Wi-Fi; free cancellation until: 2 days before arrival; late cancellation charge: 1 night; minimum check-in age: 18; credit card required; smoking allowed: no.

From The Hotel Chalet, Chattanooga Metropolitan Airport (Lovell Field) is about 5.7 miles away and the nearest major airport, McGhee Tyson Airport, is about 91 miles away.

Yes — the nearest grocery store is about 0.4 miles from The Hotel Chalet.

Yes — the nearest public transit stop is about 400 yards from The Hotel Chalet.

The Hotel Chalet is on Eastern time — check-in and check-out times on this page are local times.

Yes — the Gallery page has 76 photographs of The Hotel Chalet, and the Rooms, Dining and Amenities pages show the photos that belong to each.

Yes — the front desk at The Hotel Chalet is staffed 24 hours a day.

Once you complete your reservation, we send your confirmation to the email address you entered — keep it as your record. If you choose to connect the inbox that email arrives in, the confirmation is recognised automatically; that connection is read-only and can be removed at any time.

Yes. Reserving directly gives you our best available rate for your dates with no booking fees, and the total price is shown before you confirm.