FAQs & policies
Answers to the questions our guests ask most about The Hotel Castro.
How do I reserve a room at The Hotel Castro?
Choose your dates and guests in the reservation box and select Reserve your stay. You will see availability and the total price for your dates before anything is confirmed, at the best available rate with no booking fees.
What are the check-in and check-out times at The Hotel Castro?
At The Hotel Castro, check-in begins at 4:00 PM and check-out is by 11:00 AM.
Does The Hotel Castro have Wi-Fi?
Yes — free Wi-Fi is available at The Hotel Castro.
Is breakfast included, and is there a restaurant at The Hotel Castro?
At The Hotel Castro, there is a restaurant on the property and there is a bar.
What is in the rooms at The Hotel Castro?
Rooms at The Hotel Castro include elevator, sofa beds, sleeper sofa, king beds, queen beds and free Wi-Fi.
Is The Hotel Castro wheelchair accessible?
Accessible features at The Hotel Castro include wheelchair accessible, braille signage, grab bars and step free shower. If this is essential to your stay, please confirm it with us before you reserve.
Where is The Hotel Castro?
The Hotel Castro is in San Francisco, California. The Map page shows the exact spot.
What is the cancellation policy at The Hotel Castro?
It depends on the rate you choose: some rates can be cancelled free of charge within the stated window and discounted rates may be non-refundable. The exact terms for your dates are shown before you confirm.
Is The Hotel Castro smoke-free?
Yes — The Hotel Castro is a smoke-free property.
What are the hours at The Hotel Castro?
At The Hotel Castro: room service hours: open 24 hours; rooftop: 8 am-10 pm daily.
What fees should I know about at The Hotel Castro?
The Hotel Castro lists these charges: early check-in fee: $0.
What should I know before I book at The Hotel Castro?
At The Hotel Castro: Free Wi-Fi; free cancellation until: 2 days before arrival (booking direct); minimum check-in age: 21; Photo ID required at check-in; elevator.
How far is The Hotel Castro from the airport?
From The Hotel Castro, San Francisco International Airport is about 10 miles away.
Is there a grocery store near The Hotel Castro?
Yes — the nearest grocery store is about 95 ft from The Hotel Castro.
Is there public transportation near The Hotel Castro?
Yes — the nearest public transit stop is about 200 ft from The Hotel Castro.
What time zone is The Hotel Castro in?
The Hotel Castro is on Pacific time — check-in and check-out times on this page are local times.
Can I see photos of The Hotel Castro?
Yes — the Gallery page has 10 photographs of The Hotel Castro, and the Rooms, Dining and Amenities pages show the photos that belong to each.
How will I know my reservation at The Hotel Castro is confirmed?
Once you complete your reservation, we send your confirmation to the email address you entered — keep it as your record. If you choose to connect the inbox that email arrives in, the confirmation is recognised automatically; that connection is read-only and can be removed at any time.
Are the rates on this page the best available?
Yes. Reserving directly gives you our best available rate for your dates with no booking fees, and the total price is shown before you confirm.
Policies at a glance
Hours, check-in & check-out
- Check-in from: 4:00 PM
- Check-out by: 11:00 AM
- Room service hours: open 24 hours
- rooftop: 8 am-10 pm daily
Fees
- Early check-in fee: $0
Policies & good to know
- Free Wi-Fi: yes
- Free cancellation until: 2 days before arrival (booking direct)
- Minimum check-in age: 21
- Photo ID required at check-in: yes
- Elevator: yes
- Cancellation Strict
- Non Refundable
- Cancellation Free Window
Reserve your stay
Choose your dates and confirm your stay at The Hotel Castro at the best available rate, with no booking fees.
Rates shown are indicative and confirmed at checkout. Availability and total price for your dates are shown before you reserve.