FAQs & policies
Answers to the questions our guests ask most about The Greystone Lodge On The River.
How do I reserve a room at The Greystone Lodge On The River?
Choose your dates and guests in the reservation box and select Reserve your stay. You will see availability and the total price for your dates before anything is confirmed, at the best available rate with no booking fees.
What are the check-in and check-out times at The Greystone Lodge On The River?
At The Greystone Lodge On The River, check-in begins at 4:00 PM and check-out is by 11:00 AM.
Is The Greystone Lodge On The River pet friendly?
The Greystone Lodge On The River does not accept pets.
Is parking available at The Greystone Lodge On The River?
Yes — The Greystone Lodge On The River offers free parking for guests.
Does The Greystone Lodge On The River have Wi-Fi?
Yes — free Wi-Fi is available in the rooms and public areas at The Greystone Lodge On The River.
Is breakfast included, and is there a restaurant at The Greystone Lodge On The River?
At The Greystone Lodge On The River, a breakfast_type_continental breakfast is included with your stay, there is a restaurant on the property and there is a bar.
What is in the rooms at The Greystone Lodge On The River?
Rooms at The Greystone Lodge On The River include pool, pool outdoor, cabin, fitness center, elevator and heating.
Does The Greystone Lodge On The River have a pool or spa?
Yes — The Greystone Lodge On The River offers a pool.
Is The Greystone Lodge On The River a good fit for families?
Yes — The Greystone Lodge On The River is family friendly.
Is The Greystone Lodge On The River wheelchair accessible?
Accessible features at The Greystone Lodge On The River include wheelchair accessible.
Where is The Greystone Lodge On The River?
The Greystone Lodge On The River is in Gatlinburg, Tennessee. The Map page shows the exact spot.
What is there to do around The Greystone Lodge On The River?
Guests at The Greystone Lodge On The River can enjoy beach chairs.
Can I hold a meeting or wedding at The Greystone Lodge On The River?
Yes — The Greystone Lodge On The River offers business center, meeting room, meeting av equipment and event space.
What is the cancellation policy at The Greystone Lodge On The River?
It depends on the rate you choose: discounted rates may be non-refundable. The exact terms for your dates are shown before you confirm.
What are the hours at The Greystone Lodge On The River?
At The Greystone Lodge On The River: pool hours: 9 am-11 pm daily; breakfast hours: 7-10 am daily; cafe / market: open 24 hours; fitness center hours: open 24 hours; pool season: Apr-Oct.
What should I know before I book at The Greystone Lodge On The River?
At The Greystone Lodge On The River: free parking; Free Wi-Fi; breakfast included; deposit: 1 night (high demand dates); free cancellation until: 2 days before arrival; late cancellation charge: 1 night; minimum stay: 2 nights (high demand dates); minimum check-in age: 18; Photo ID required at check-in; smoking allowed: no; elevator.
How far is The Greystone Lodge On The River from the airport?
From The Greystone Lodge On The River, McGhee Tyson Airport is about 28 miles away.
Is there a grocery store near The Greystone Lodge On The River?
Yes — the nearest grocery store is about 290 yards from The Greystone Lodge On The River.
Is there public transportation near The Greystone Lodge On The River?
Yes — the nearest public transit stop is about 110 yards from The Greystone Lodge On The River.
What time zone is The Greystone Lodge On The River in?
The Greystone Lodge On The River is on Eastern time — check-in and check-out times on this page are local times.
Can I see photos of The Greystone Lodge On The River?
Yes — the Gallery page has 131 photographs of The Greystone Lodge On The River, and the Rooms, Dining and Amenities pages show the photos that belong to each.
How will I know my reservation at The Greystone Lodge On The River is confirmed?
Once you complete your reservation, we send your confirmation to the email address you entered — keep it as your record. If you choose to connect the inbox that email arrives in, the confirmation is recognised automatically; that connection is read-only and can be removed at any time.
Are the rates on this page the best available?
Yes. Reserving directly gives you our best available rate for your dates with no booking fees, and the total price is shown before you confirm.
Policies at a glance
Hours, check-in & check-out
- Check-in from: 4:00 PM
- Check-out by: 11:00 AM
- Pool hours: 9 am-11 pm daily
- Breakfast hours: 7-10 am daily
- Cafe / market: open 24 hours
- Fitness center hours: open 24 hours
- Pool season: Apr-Oct
Policies & good to know
- Free parking: yes
- Free Wi-Fi: yes
- Breakfast included: yes
- Deposit: 1 night (high demand dates)
- Free cancellation until: 2 days before arrival
- Late cancellation charge: 1 night
- Minimum stay: 2 nights (high demand dates)
- Minimum check-in age: 18
- Photo ID required at check-in: yes
- Smoking allowed: no
- Elevator: yes
- Breakfast Included
- Cancellation Strict
- Non Refundable
Reserve your stay
Choose your dates and confirm your stay at The Greystone Lodge On The River at the best available rate, with no booking fees.
Rates shown are indicative and confirmed at checkout. Availability and total price for your dates are shown before you reserve.