FAQs & policies

Answers to the questions our guests ask most about The Enchanted Hideaway.
How do I reserve a room at The Enchanted Hideaway?
Choose your dates and guests in the reservation box and select Reserve your stay. You will see availability and the total price for your dates before anything is confirmed, at the best available rate with no booking fees.
What are the check-in and check-out times at The Enchanted Hideaway?
At The Enchanted Hideaway, check-out is by 11:00 AM.
Is The Enchanted Hideaway pet friendly?
Yes — dogs are welcome at The Enchanted Hideaway; there is a pet fee of $35 per pet.
Is parking available at The Enchanted Hideaway?
Yes — The Enchanted Hideaway offers free parking for guests.
Does The Enchanted Hideaway have Wi-Fi?
Yes — free Wi-Fi is available at The Enchanted Hideaway.
Is breakfast included, and is there a restaurant at The Enchanted Hideaway?
At The Enchanted Hideaway, there is a restaurant on the property and there is a bar.
What is in the rooms at The Enchanted Hideaway?
Rooms at The Enchanted Hideaway include chalet, cottage, private bathroom, sofa beds, sleeper sofa and two queens.
Where is The Enchanted Hideaway?
The Enchanted Hideaway is in Ruidoso, New Mexico. The Map page shows the exact spot.
What should I know before I book at The Enchanted Hideaway?
At The Enchanted Hideaway: free parking; Free Wi-Fi.
How far is The Enchanted Hideaway from the airport?
From The Enchanted Hideaway, Roswell Air Center Airport is about 66 miles away and the nearest major airport, El Paso International Airport, is about 113 miles away.
Is there a grocery store near The Enchanted Hideaway?
Yes — the nearest grocery store is about 110 yards from The Enchanted Hideaway.
What time zone is The Enchanted Hideaway in?
The Enchanted Hideaway is on Mountain time — check-in and check-out times on this page are local times.
Can I see photos of The Enchanted Hideaway?
Yes — the Gallery page has 6 photographs of The Enchanted Hideaway, and the Rooms, Dining and Amenities pages show the photos that belong to each.
How will I know my reservation at The Enchanted Hideaway is confirmed?
Once you complete your reservation, we send your confirmation to the email address you entered — keep it as your record. If you choose to connect the inbox that email arrives in, the confirmation is recognised automatically; that connection is read-only and can be removed at any time.
Are the rates on this page the best available?
Yes. Reserving directly gives you our best available rate for your dates with no booking fees, and the total price is shown before you confirm.
Policies at a glance
Hours, check-in & check-out
- Check-out by: 11:00 AM
Policies & good to know
- Free parking: yes
- Free Wi-Fi: yes
Pets
- Pet Fee
- Pet Fee Amount: $35
- Pet Fee Per Pet
- Dogs Welcome
Reserve your stay
Choose your dates and confirm your stay at The Enchanted Hideaway at the best available rate, with no booking fees.
Rates shown are indicative and confirmed at checkout. Availability and total price for your dates are shown before you reserve.