FAQs & policies

Answers to the questions our guests ask most about Palm Mountain Resort & Spa.
How do I reserve a room at Palm Mountain Resort & Spa?
Choose your dates and guests in the reservation box and select Reserve your stay. You will see availability and the total price for your dates before anything is confirmed, at the best available rate with no booking fees.
What are the check-in and check-out times at Palm Mountain Resort & Spa?
At Palm Mountain Resort & Spa, check-in begins at 4:00 PM and check-out is by 11:00 AM. Baggage storage is available if you arrive early or leave late.
Is Palm Mountain Resort & Spa pet friendly?
Yes — dogs are welcome at Palm Mountain Resort & Spa; there is a one-time pet fee of $60 per stay, there is a 50 lb weight limit and there is a dog park close by.
Is parking available at Palm Mountain Resort & Spa?
Yes — Palm Mountain Resort & Spa offers free parking for guests, including accessible parking spaces.
Does Palm Mountain Resort & Spa have Wi-Fi?
Yes — free Wi-Fi is available at Palm Mountain Resort & Spa.
Is breakfast included, and is there a restaurant at Palm Mountain Resort & Spa?
At Palm Mountain Resort & Spa, a breakfast_full breakfast is included with your stay, there is a restaurant on the property and there is a bar.
What is in the rooms at Palm Mountain Resort & Spa?
Rooms at Palm Mountain Resort & Spa include pool, fitness center, concierge service, elevator, heating and atm onsite.
Does Palm Mountain Resort & Spa have a pool or spa?
Yes — Palm Mountain Resort & Spa offers a pool, spa treatments and spa full service.
Is Palm Mountain Resort & Spa a good fit for families?
Yes — Palm Mountain Resort & Spa is family friendly, with game room.
Is Palm Mountain Resort & Spa wheelchair accessible?
Accessible features at Palm Mountain Resort & Spa include wheelchair accessible, service animals allowed, braille signage, ADA compliant and step free shower.
Where is Palm Mountain Resort & Spa?
Palm Mountain Resort & Spa is in Palm Springs, California. The Map page shows the exact spot.
What is there to do around Palm Mountain Resort & Spa?
Guests at Palm Mountain Resort & Spa can enjoy ski shuttle service and beach chairs.
Can I hold a meeting or wedding at Palm Mountain Resort & Spa?
Yes — Palm Mountain Resort & Spa offers business center and meeting room.
What is the cancellation policy at Palm Mountain Resort & Spa?
It depends on the rate you choose: some rates can be cancelled free of charge within the stated window and discounted rates may be non-refundable. The exact terms for your dates are shown before you confirm.
What are the hours at Palm Mountain Resort & Spa?
At Palm Mountain Resort & Spa: spa hours (The Spa at Palm Mountain Resort): 8 am-9 pm daily; shuttle hours: 7:30 am-2:30 pm daily.
What fees should I know about at Palm Mountain Resort & Spa?
Palm Mountain Resort & Spa lists these charges: resort / amenity fee: $29; extra person fee: $10 per person per night; rollaway bed fee: $20 per night.
What should I know before I book at Palm Mountain Resort & Spa?
At Palm Mountain Resort & Spa: early check-in offered; late check-out offered; free parking; Free Wi-Fi; breakfast included; free cancellation until: 3 days before arrival; late cancellation charge: 1 night; minimum check-in age: 21; Photo ID required at check-in; credit card required; children stay free: 17 and under; smoking allowed: no.
How far is Palm Mountain Resort & Spa from the airport?
From Palm Mountain Resort & Spa, Palm Springs International Airport is about 2.4 miles away.
Is there a grocery store near Palm Mountain Resort & Spa?
Yes — the nearest grocery store is about 0.3 miles from Palm Mountain Resort & Spa.
Is there public transportation near Palm Mountain Resort & Spa?
Yes — the nearest public transit stop is about 280 yards from Palm Mountain Resort & Spa.
What time zone is Palm Mountain Resort & Spa in?
Palm Mountain Resort & Spa is on Pacific time — check-in and check-out times on this page are local times.
Can I see photos of Palm Mountain Resort & Spa?
Yes — the Gallery page has 80 photographs of Palm Mountain Resort & Spa, and the Rooms, Dining and Amenities pages show the photos that belong to each.
How will I know my reservation at Palm Mountain Resort & Spa is confirmed?
Once you complete your reservation, we send your confirmation to the email address you entered — keep it as your record. If you choose to connect the inbox that email arrives in, the confirmation is recognised automatically; that connection is read-only and can be removed at any time.
Are the rates on this page the best available?
Yes. Reserving directly gives you our best available rate for your dates with no booking fees, and the total price is shown before you confirm.
Policies at a glance
Hours, check-in & check-out
- Check-in from: 4:00 PM
- Check-out by: 11:00 AM
- Spa hours (The Spa at Palm Mountain Resort): 8 am-9 pm daily
- Shuttle hours: 7:30 am-2:30 pm daily
Fees
- Resort / amenity fee: $29
- Extra person fee: $10 per person per night
- Rollaway bed fee: $20 per night
Policies & good to know
- Early check-in offered: yes
- Late check-out offered: yes
- Free parking: yes
- Free Wi-Fi: yes
- Breakfast included: yes
- Free cancellation until: 3 days before arrival
- Late cancellation charge: 1 night
- Minimum check-in age: 21
- Photo ID required at check-in: yes
- Credit card required: yes
- Children stay free: 17 and under
- Smoking allowed: no
- Cancellation Free Window
- Cancellation Strict
- Non Refundable
- Baggage Storage Free
Pets
- Dogs Welcome
- Dog Friendly
- Pet Dog Park
- Pet Fee One Time: $60
Reserve your stay
Choose your dates and confirm your stay at Palm Mountain Resort & Spa at the best available rate, with no booking fees.
Rates shown are indicative and confirmed at checkout. Availability and total price for your dates are shown before you reserve.