FAQs & policies

Answers to the questions our guests ask most about Mansion on Sutter.
How do I reserve a room at Mansion on Sutter?
Choose your dates and guests in the reservation box and select Reserve your stay. You will see availability and the total price for your dates before anything is confirmed, at the best available rate with no booking fees.
What are the check-in and check-out times at Mansion on Sutter?
At Mansion on Sutter, check-in begins at 3:00 PM and check-out is by 11:00 AM.
Is Mansion on Sutter pet friendly?
Yes — dogs are welcome at Mansion on Sutter; there is a pet fee of $150, there is a 85 lb weight limit and up to 1 pet per room.
Is parking available at Mansion on Sutter?
Yes — parking is available at Mansion on Sutter for $59 per night, including accessible spaces.
Does Mansion on Sutter have Wi-Fi?
Yes — free Wi-Fi is available at Mansion on Sutter.
Is breakfast included, and is there a restaurant at Mansion on Sutter?
At Mansion on Sutter, a breakfast_type_continental breakfast is included with your stay, there is a restaurant on the property and there is a bar.
What is in the rooms at Mansion on Sutter?
Rooms at Mansion on Sutter include suite royal, king beds, queen beds, concierge service, elevator and heating.
Does Mansion on Sutter have a pool or spa?
Yes — Mansion on Sutter offers spa.
Is Mansion on Sutter wheelchair accessible?
Accessible features at Mansion on Sutter include wheelchair accessible and service animals allowed. If this is essential to your stay, please confirm it with us before you reserve.
Where is Mansion on Sutter?
Mansion on Sutter is in San Francisco, California. The Map page shows the exact spot.
Can I hold a meeting or wedding at Mansion on Sutter?
Yes — Mansion on Sutter offers meeting ballroom, meeting room, business center and event wedding venue.
What is the cancellation policy at Mansion on Sutter?
It depends on the rate you choose: some rates can be cancelled free of charge within the stated window and discounted rates may be non-refundable. The exact terms for your dates are shown before you confirm.
Is Mansion on Sutter smoke-free?
Yes — Mansion on Sutter is a smoke-free property.
What are the hours at Mansion on Sutter?
At Mansion on Sutter: front desk: open 24 hours; breakfast hours: 7:30-11 am daily.
What fees should I know about at Mansion on Sutter?
Mansion on Sutter lists these charges: parking fee: $59 per night; extra person fee: $30 per person.
What should I know before I book at Mansion on Sutter?
At Mansion on Sutter: early check-in offered; late check-out offered; Free Wi-Fi; breakfast included; smoking allowed: no; elevator.
How far is Mansion on Sutter from the airport?
From Mansion on Sutter, San Francisco International Airport is about 12 miles away.
Is Mansion on Sutter close to the water?
Yes — Mansion on Sutter is within 1.9 miles of the coast.
What time zone is Mansion on Sutter in?
Mansion on Sutter is on Pacific time — check-in and check-out times on this page are local times.
Can I see photos of Mansion on Sutter?
Yes — the Gallery page has 2 photographs of Mansion on Sutter, and the Rooms, Dining and Amenities pages show the photos that belong to each.
Can I arrive late at Mansion on Sutter?
Yes — the front desk at Mansion on Sutter is staffed 24 hours a day.
How will I know my reservation at Mansion on Sutter is confirmed?
Once you complete your reservation, we send your confirmation to the email address you entered — keep it as your record. If you choose to connect the inbox that email arrives in, the confirmation is recognised automatically; that connection is read-only and can be removed at any time.
Are the rates on this page the best available?
Yes. Reserving directly gives you our best available rate for your dates with no booking fees, and the total price is shown before you confirm.
Policies at a glance
Hours, check-in & check-out
- Check-in from: 3:00 PM
- Check-out by: 11:00 AM
- Front desk: open 24 hours
- Breakfast hours: 7:30-11 am daily
Fees
- Parking fee: $59 per night
- Extra person fee: $30 per person
Policies & good to know
- Early check-in offered: yes
- Late check-out offered: yes
- Free Wi-Fi: yes
- Breakfast included: yes
- Smoking allowed: no
- Elevator: yes
- Cancellation Free Window
- Breakfast Included
- Cancellation Strict
- Non Refundable
Pets
- Dogs Welcome
- Pet Fee Amount: $150
Reserve your stay
Choose your dates and confirm your stay at Mansion on Sutter at the best available rate, with no booking fees.
Rates shown are indicative and confirmed at checkout. Availability and total price for your dates are shown before you reserve.