FAQs & policies
Answers to the questions our guests ask most about Lotte New York Palace.
How do I reserve a room at Lotte New York Palace?
Choose your dates and guests in the reservation box and select Reserve your stay. You will see availability and the total price for your dates before anything is confirmed, at the best available rate with no booking fees.
What are the check-in and check-out times at Lotte New York Palace?
At Lotte New York Palace, check-in begins at 4:00 PM and check-out is by 11:00 AM.
Is parking available at Lotte New York Palace?
Yes — parking is available at Lotte New York Palace.
Does Lotte New York Palace have Wi-Fi?
Yes — free Wi-Fi is available at Lotte New York Palace.
Is breakfast included, and is there a restaurant at Lotte New York Palace?
At Lotte New York Palace, there is a restaurant on the property and there is a bar.
What is in the rooms at Lotte New York Palace?
Rooms at Lotte New York Palace include sauna, service, fitness center, studio, concierge service and elevator.
Does Lotte New York Palace have a pool or spa?
Yes — Lotte New York Palace offers spa, spa steam room, spa full service and spa treatments.
Is Lotte New York Palace a good fit for families?
Yes — Lotte New York Palace is family friendly, with babysitting service.
Is Lotte New York Palace wheelchair accessible?
Accessible features at Lotte New York Palace include grab bars and step free shower.
Where is Lotte New York Palace?
Lotte New York Palace is in New York, New York. The Map page shows the exact spot.
Can I hold a meeting or wedding at Lotte New York Palace?
Yes — Lotte New York Palace offers business center, meeting room and event space.
What is the cancellation policy at Lotte New York Palace?
It depends on the rate you choose: discounted rates may be non-refundable. The exact terms for your dates are shown before you confirm.
Is Lotte New York Palace smoke-free?
Yes — Lotte New York Palace is a smoke-free property.
What are the hours at Lotte New York Palace?
At Lotte New York Palace: room service hours: 6:30 am-noon daily.
What should I know before I book at Lotte New York Palace?
At Lotte New York Palace: Free Wi-Fi; housekeeping: daily.
How far is Lotte New York Palace from the airport?
From Lotte New York Palace, LaGuardia Airport is about 5.5 miles away.
Is there a grocery store near Lotte New York Palace?
Yes — the nearest grocery store is about 320 yards from Lotte New York Palace.
Is there public transportation near Lotte New York Palace?
Yes — the nearest public transit stop is about 130 ft from Lotte New York Palace.
Is Lotte New York Palace close to the water?
Yes — Lotte New York Palace is within 1.9 miles of the coast.
What time zone is Lotte New York Palace in?
Lotte New York Palace is on Eastern time — check-in and check-out times on this page are local times.
Can I see photos of Lotte New York Palace?
Yes — the Gallery page has 100 photographs of Lotte New York Palace, and the Rooms, Dining and Amenities pages show the photos that belong to each.
How will I know my reservation at Lotte New York Palace is confirmed?
Once you complete your reservation, we send your confirmation to the email address you entered — keep it as your record. If you choose to connect the inbox that email arrives in, the confirmation is recognised automatically; that connection is read-only and can be removed at any time.
Are the rates on this page the best available?
Yes. Reserving directly gives you our best available rate for your dates with no booking fees, and the total price is shown before you confirm.
Policies at a glance
Hours, check-in & check-out
- Check-in from: 4:00 PM
- Check-out by: 11:00 AM
- Room service hours: 6:30 am-noon daily
Policies & good to know
- Free Wi-Fi: yes
- Housekeeping: daily
- Cancellation Strict
- Non Refundable
Pets
- Pet Fee One Time: $250
Reserve your stay
Choose your dates and confirm your stay at Lotte New York Palace at the best available rate, with no booking fees.
Rates shown are indicative and confirmed at checkout. Availability and total price for your dates are shown before you reserve.