FAQs & policies

Answers to the questions our guests ask most about Hotel Zazz.
How do I reserve a room at Hotel Zazz?
Choose your dates and guests in the reservation box and select Reserve your stay. You will see availability and the total price for your dates before anything is confirmed, at the best available rate with no booking fees.
What are the check-in and check-out times at Hotel Zazz?
At Hotel Zazz, check-in begins at 3:00 PM and check-out is by 11:00 AM.
Is parking available at Hotel Zazz?
Yes — Hotel Zazz offers free parking for guests.
Does Hotel Zazz have Wi-Fi?
Yes — free Wi-Fi is available at Hotel Zazz.
Is breakfast included, and is there a restaurant at Hotel Zazz?
At Hotel Zazz, there is a restaurant on the property and there is a bar with a happy hour.
What is in the rooms at Hotel Zazz?
Rooms at Hotel Zazz include pool, fitness center, sauna, heating, loft and pool outdoor.
Does Hotel Zazz have a pool or spa?
Yes — Hotel Zazz offers a pool, spa, spa treatments, spa yoga classes and spa full service.
Is Hotel Zazz wheelchair accessible?
Accessible features at Hotel Zazz include wheelchair accessible and step free shower.
Where is Hotel Zazz?
Hotel Zazz is in Albuquerque, New Mexico. The Map page shows the exact spot.
What is there to do around Hotel Zazz?
Guests at Hotel Zazz can enjoy beach chairs and ski shuttle service.
Can I hold a meeting or wedding at Hotel Zazz?
Yes — Hotel Zazz offers business center, meeting room and event venue.
What is the cancellation policy at Hotel Zazz?
It depends on the rate you choose: discounted rates may be non-refundable. The exact terms for your dates are shown before you confirm.
Is Hotel Zazz smoke-free?
Yes — Hotel Zazz is a smoke-free property.
What are the hours at Hotel Zazz?
At Hotel Zazz: latest check-in: 3:00 PM; late check-out until: 2:00 PM; front desk: 8:30-2:30 am daily; bar hours (ZEMA Vinyl Lounge): Mon-Thu, Sun 6-11 pm; Fri, Sat 6 pm-1 am; Mon-Thu 6-11 pm; Sun 6-11 pm; 3:30-10:30 pm daily; happy hour (ZEMA Vinyl Lounge): 6-7 pm daily; housekeeping hours: 9 am-3 pm daily.
What fees should I know about at Hotel Zazz?
Hotel Zazz lists these charges: early check-in fee: $35; early check-in fee: $25 (between 12:00 PM and 3:00 PM); late check-out fee: $50; parking fee: $12 per night (normal nights); parking fee: $25 per night (Balloon Fiesta); cleaning fee: $150 (for infraction(s) of our Hotel Policy / House Rules); smoking fine: 150%; taxes: 2%; deposit: $150 per stay; incidental hold: $150 per stay; incidental hold: $150 (also listed).
What should I know before I book at Hotel Zazz?
At Hotel Zazz: early check-in offered; late check-out offered; free parking; Free Wi-Fi; deposit refundable; free cancellation until: 30 days before arrival (Balloon Fiesta); free cancellation until: 2 days before arrival (direct bookings); minimum check-in age: 21; Photo ID required at check-in; credit card required; debit cards accepted; smoking allowed: no; parties / events allowed: no; housekeeping: on request.
How far is Hotel Zazz from the airport?
From Hotel Zazz, Albuquerque International Sunport is about 2.8 miles away.
Is there a grocery store near Hotel Zazz?
Yes — the nearest grocery store is about 110 yards from Hotel Zazz.
Is there public transportation near Hotel Zazz?
Yes — the nearest public transit stop is about 170 ft from Hotel Zazz.
What time zone is Hotel Zazz in?
Hotel Zazz is on Mountain time — check-in and check-out times on this page are local times.
Can I see photos of Hotel Zazz?
Yes — the Gallery page has 29 photographs of Hotel Zazz, and the Rooms, Dining and Amenities pages show the photos that belong to each.
Can I arrive late at Hotel Zazz?
Yes — the front desk at Hotel Zazz is staffed 24 hours a day.
How will I know my reservation at Hotel Zazz is confirmed?
Once you complete your reservation, we send your confirmation to the email address you entered — keep it as your record. If you choose to connect the inbox that email arrives in, the confirmation is recognised automatically; that connection is read-only and can be removed at any time.
Are the rates on this page the best available?
Yes. Reserving directly gives you our best available rate for your dates with no booking fees, and the total price is shown before you confirm.
Policies at a glance
Hours, check-in & check-out
- Check-in from: 3:00 PM
- Latest check-in: 3:00 PM
- Check-out by: 11:00 AM
- Late check-out until: 2:00 PM
- Front desk: 8:30-2:30 am daily
- Bar hours (ZEMA Vinyl Lounge): Mon-Thu, Sun 6-11 pm; Fri, Sat 6 pm-1 am; Mon-Thu 6-11 pm; Sun 6-11 pm; 3:30-10:30 pm daily
- Happy hour (ZEMA Vinyl Lounge): 6-7 pm daily
- Housekeeping hours: 9 am-3 pm daily
Fees
- Early check-in fee: $35
- Early check-in fee: $25 (between 12:00 PM and 3:00 PM)
- Late check-out fee: $50
- Parking fee: $12 per night (normal nights)
- Parking fee: $25 per night (Balloon Fiesta)
- Cleaning fee: $150 (for infraction(s) of our Hotel Policy / House Rules)
- Smoking fine: 150%
- Taxes: 2%
- Deposit: $150 per stay
- Incidental hold: $150 per stay
- Incidental hold: $150 (also listed)
Policies & good to know
- Early check-in offered: yes
- Late check-out offered: yes
- Free parking: yes
- Free Wi-Fi: yes
- Deposit refundable: yes
- Free cancellation until: 30 days before arrival (Balloon Fiesta)
- Free cancellation until: 2 days before arrival (direct bookings)
- Minimum check-in age: 21
- Photo ID required at check-in: yes
- Credit card required: yes
- Debit cards accepted: yes
- Smoking allowed: no
- Parties / events allowed: no
- Housekeeping: on request
- Cancellation Strict
- Non Refundable
Reserve your stay
Choose your dates and confirm your stay at Hotel Zazz at the best available rate, with no booking fees.
Rates shown are indicative and confirmed at checkout. Availability and total price for your dates are shown before you reserve.