FAQs & policies

Answers to the questions our guests ask most about Hotel Napoleon Downtown Memphis, Memphis, TN.
How do I reserve a room at Hotel Napoleon Downtown Memphis, Memphis, TN?
Choose your dates and guests in the reservation box and select Reserve your stay. You will see availability and the total price for your dates before anything is confirmed, at the best available rate with no booking fees.
What are the check-in and check-out times at Hotel Napoleon Downtown Memphis, Memphis, TN?
At Hotel Napoleon Downtown Memphis, Memphis, TN, check-in begins at 3:00 PM and check-out is by 11:00 AM.
Is Hotel Napoleon Downtown Memphis, Memphis, TN pet friendly?
Yes — dogs are welcome at Hotel Napoleon Downtown Memphis, Memphis, TN.
Is parking available at Hotel Napoleon Downtown Memphis, Memphis, TN?
Yes — Hotel Napoleon Downtown Memphis, Memphis, TN offers free parking for guests.
Does Hotel Napoleon Downtown Memphis, Memphis, TN have Wi-Fi?
Yes — free Wi-Fi is available at Hotel Napoleon Downtown Memphis, Memphis, TN.
Is breakfast included, and is there a restaurant at Hotel Napoleon Downtown Memphis, Memphis, TN?
At Hotel Napoleon Downtown Memphis, Memphis, TN, there is a restaurant on the property and there is a bar with a happy hour.
What is in the rooms at Hotel Napoleon Downtown Memphis, Memphis, TN?
Rooms at Hotel Napoleon Downtown Memphis, Memphis, TN include bellhop service, fitness center, elevator, heating, sofa beds and sleeper sofa.
Is Hotel Napoleon Downtown Memphis, Memphis, TN wheelchair accessible?
Accessible features at Hotel Napoleon Downtown Memphis, Memphis, TN include wheelchair accessible and step free shower.
Where is Hotel Napoleon Downtown Memphis, Memphis, TN?
Hotel Napoleon Downtown Memphis, Memphis, TN is in Memphis, Tennessee. The Map page shows the exact spot.
Can I hold a meeting or wedding at Hotel Napoleon Downtown Memphis, Memphis, TN?
Yes — Hotel Napoleon Downtown Memphis, Memphis, TN offers business center.
What is the cancellation policy at Hotel Napoleon Downtown Memphis, Memphis, TN?
It depends on the rate you choose: some rates can be cancelled free of charge within the stated window and discounted rates may be non-refundable. The exact terms for your dates are shown before you confirm.
What are the hours at Hotel Napoleon Downtown Memphis, Memphis, TN?
At Hotel Napoleon Downtown Memphis, Memphis, TN: front desk: open 24 hours; 7 am-11 pm daily; breakfast hours (The Archives Bar & Bistro): 6:30-10:30 am daily; lunch hours (The Archives Bar & Bistro): Mon-Sat 11 am-3 pm; dinner hours (The Archives Bar & Bistro): Mon-Thu 6-9 pm; Fri 6-10 pm; Sat 4-10 pm; happy hour (The Archives Bar & Bistro): Mon-Fri 4-6 pm.
What should I know before I book at Hotel Napoleon Downtown Memphis, Memphis, TN?
At Hotel Napoleon Downtown Memphis, Memphis, TN: free parking; Free Wi-Fi.
How far is Hotel Napoleon Downtown Memphis, Memphis, TN from the airport?
From Hotel Napoleon Downtown Memphis, Memphis, TN, Frederick W. Smith International Airport is about 8.1 miles away.
Is there a grocery store near Hotel Napoleon Downtown Memphis, Memphis, TN?
Yes — the nearest grocery store is about 340 yards from Hotel Napoleon Downtown Memphis, Memphis, TN.
Is there public transportation near Hotel Napoleon Downtown Memphis, Memphis, TN?
Yes — the nearest public transit stop is about 130 yards from Hotel Napoleon Downtown Memphis, Memphis, TN.
What time zone is Hotel Napoleon Downtown Memphis, Memphis, TN in?
Hotel Napoleon Downtown Memphis, Memphis, TN is on Central time — check-in and check-out times on this page are local times.
Can I see photos of Hotel Napoleon Downtown Memphis, Memphis, TN?
Yes — the Gallery page has 30 photographs of Hotel Napoleon Downtown Memphis, Memphis, TN, and the Rooms, Dining and Amenities pages show the photos that belong to each.
Can I arrive late at Hotel Napoleon Downtown Memphis, Memphis, TN?
Yes — the front desk at Hotel Napoleon Downtown Memphis, Memphis, TN is staffed 24 hours a day.
How will I know my reservation at Hotel Napoleon Downtown Memphis, Memphis, TN is confirmed?
Once you complete your reservation, we send your confirmation to the email address you entered — keep it as your record. If you choose to connect the inbox that email arrives in, the confirmation is recognised automatically; that connection is read-only and can be removed at any time.
Are the rates on this page the best available?
Yes. Reserving directly gives you our best available rate for your dates with no booking fees, and the total price is shown before you confirm.
Policies at a glance
Hours, check-in & check-out
- Check-in from: 3:00 PM
- Check-out by: 11:00 AM
- Front desk: open 24 hours; 7 am-11 pm daily
- Breakfast hours (The Archives Bar & Bistro): 6:30-10:30 am daily
- Lunch hours (The Archives Bar & Bistro): Mon-Sat 11 am-3 pm
- Dinner hours (The Archives Bar & Bistro): Mon-Thu 6-9 pm; Fri 6-10 pm; Sat 4-10 pm
- Happy hour (The Archives Bar & Bistro): Mon-Fri 4-6 pm
Policies & good to know
- Free parking: yes
- Free Wi-Fi: yes
- Cancellation Free Window
- Cancellation Strict
- Non Refundable
Pets
- Dogs Welcome
Reserve your stay
Choose your dates and confirm your stay at Hotel Napoleon Downtown Memphis, Memphis, TN at the best available rate, with no booking fees.
Rates shown are indicative and confirmed at checkout. Availability and total price for your dates are shown before you reserve.