FAQs & policies

Choose your dates and guests in the reservation box and select Reserve your stay. You will see availability and the total price for your dates before anything is confirmed, at the best available rate with no booking fees.

At Hotel Keen, check-in begins at 3:00 PM and check-out is by 12:00 PM.

Yes — dogs are welcome at Hotel Keen; there is a one-time pet fee of $75 per stay, there is a 25 lb weight limit and up to 1 pet per room.

Yes — Hotel Keen offers free parking for guests.

Yes — free Wi-Fi is available in the rooms and public areas at Hotel Keen.

At Hotel Keen, a breakfast_type_continental breakfast is included with your stay, there is a restaurant on the property and there is a bar.

Rooms at Hotel Keen include heating, deluxe, air conditioning, king beds, queen beds and free Wi-Fi.

Yes — Hotel Keen offers spa and spa treatments.

Accessible features at Hotel Keen include wheelchair accessible, ADA compliant, service animals allowed and step free shower.

Hotel Keen is in Palo Alto, California. The Map page shows the exact spot.

Guests at Hotel Keen can enjoy ski shuttle service.

Yes — Hotel Keen offers business center.

It depends on the rate you choose: discounted rates may be non-refundable and a card or deposit may be required to hold the reservation. The exact terms for your dates are shown before you confirm.

At Hotel Keen: front desk: open 24 hours; breakfast hours: Mon-Fri 6-9 am; Sat, Sun 7-10 am; bar hours (wine receptions): Mon-Thu 5-6 pm; cafe / market: open 24 hours; marketplace: open 24 hours.

Hotel Keen lists these charges: parking fee: $30 per night; parking fee: $25 per night (also listed); smoking fine: $250 per stay.

At Hotel Keen: early check-in offered; late check-out offered; free parking; Free Wi-Fi; breakfast included; free cancellation until: 24 hours before arrival; minimum check-in age: 18; smoking allowed: no.

From Hotel Keen, San Carlos Airport is about 6.7 miles away and the nearest major airport, Mineta San Jose International Airport, is about 14 miles away.

Yes — the nearest grocery store is about 0.3 miles from Hotel Keen.

Yes — the nearest public transit stop is about 95 ft from Hotel Keen.

Yes — Hotel Keen is within 1.9 miles of the coast.

Hotel Keen is on Pacific time — check-in and check-out times on this page are local times.

Yes — the Gallery page has 23 photographs of Hotel Keen, and the Rooms, Dining and Amenities pages show the photos that belong to each.

Yes — the front desk at Hotel Keen is staffed 24 hours a day.

Once you complete your reservation, we send your confirmation to the email address you entered — keep it as your record. If you choose to connect the inbox that email arrives in, the confirmation is recognised automatically; that connection is read-only and can be removed at any time.

Yes. Reserving directly gives you our best available rate for your dates with no booking fees, and the total price is shown before you confirm.