FAQs & policies

Answers to the questions our guests ask most about Hotel Galena.
How do I reserve a room at Hotel Galena?
Choose your dates and guests in the reservation box and select Reserve your stay. You will see availability and the total price for your dates before anything is confirmed, at the best available rate with no booking fees.
What are the check-in and check-out times at Hotel Galena?
At Hotel Galena, check-in begins at 3:00 PM and check-out is by 11:00 AM.
Is Hotel Galena pet friendly?
Yes — dogs are welcome at Hotel Galena; the pet fee is $35 per pet per night.
Is parking available at Hotel Galena?
Yes — Hotel Galena offers free parking for guests.
Does Hotel Galena have Wi-Fi?
Yes — free Wi-Fi is available in the rooms and public areas at Hotel Galena.
Is breakfast included, and is there a restaurant at Hotel Galena?
At Hotel Galena, a breakfast_type_continental breakfast is included with your stay and there is a bar.
What is in the rooms at Hotel Galena?
Rooms at Hotel Galena include pool indoor, hot tub, concierge service, service, king beds and queen beds.
Does Hotel Galena have a pool or spa?
Yes — Hotel Galena offers spa.
Is Hotel Galena a good fit for families?
Yes — Hotel Galena is family friendly.
Is Hotel Galena wheelchair accessible?
Accessible features at Hotel Galena include braille signage. If this is essential to your stay, please confirm it with us before you reserve.
Where is Hotel Galena?
Hotel Galena is in Galena, Illinois. The Map page shows the exact spot.
Can I hold a meeting or wedding at Hotel Galena?
Yes — Hotel Galena offers event space.
What is the cancellation policy at Hotel Galena?
It depends on the rate you choose: discounted rates may be non-refundable. The exact terms for your dates are shown before you confirm.
What are the hours at Hotel Galena?
At Hotel Galena: latest check-in: 7:00 PM; quiet hours: 10 pm-8 am daily; outside visitors: 10 am-9 pm daily.
What fees should I know about at Hotel Galena?
Hotel Galena lists these charges: cleaning fee: $250; smoking fine: $250; taxes: 11%; deposit: 50%.
What should I know before I book at Hotel Galena?
At Hotel Galena: free parking; Free Wi-Fi; breakfast included; free cancellation until: 14 days before arrival; free cancellation until: 45 days before arrival (3-10 Room Reservation); free cancellation until: 2 days before arrival (through our trip insurance option); minimum check-in age: 18; Photo ID required at check-in; cash accepted; most guests per room: 2 guests; smoking allowed: no; rooms reached by stairs only.
How far is Hotel Galena from the airport?
From Hotel Galena, Dubuque Regional Airport is about 14 miles away and the nearest major airport, Chicago O'Hare International Airport, is about 133 miles away.
Is there a grocery store near Hotel Galena?
Yes — the nearest grocery store is about 0.5 miles from Hotel Galena.
What time zone is Hotel Galena in?
Hotel Galena is on Central time — check-in and check-out times on this page are local times.
Can I see photos of Hotel Galena?
Yes — the Gallery page has 8 photographs of Hotel Galena, and the Rooms, Dining and Amenities pages show the photos that belong to each.
How will I know my reservation at Hotel Galena is confirmed?
Once you complete your reservation, we send your confirmation to the email address you entered — keep it as your record. If you choose to connect the inbox that email arrives in, the confirmation is recognised automatically; that connection is read-only and can be removed at any time.
Are the rates on this page the best available?
Yes. Reserving directly gives you our best available rate for your dates with no booking fees, and the total price is shown before you confirm.
Policies at a glance
Hours, check-in & check-out
- Check-in from: 3:00 PM
- Latest check-in: 7:00 PM
- Check-out by: 11:00 AM
- Quiet hours: 10 pm-8 am daily
- outside visitors: 10 am-9 pm daily
Fees
- Cleaning fee: $250
- Smoking fine: $250
- Taxes: 11%
- Deposit: 50%
Policies & good to know
- Free parking: yes
- Free Wi-Fi: yes
- Breakfast included: yes
- Free cancellation until: 14 days before arrival
- Free cancellation until: 45 days before arrival (3-10 Room Reservation)
- Free cancellation until: 2 days before arrival (through our trip insurance option)
- Minimum check-in age: 18
- Photo ID required at check-in: yes
- Cash accepted: yes
- Most guests per room: 2 guests
- Smoking allowed: no
- Rooms reached by stairs only: yes
- Breakfast Included
- Cancellation Free Window: 48 hours
- Quiet Hours
- Cancellation Strict
- Non Refundable
Pets
- Pet Treats
- Dogs Welcome
- Pet Fee (per night): $35
- Pet Fee Per Pet
Reserve your stay
Choose your dates and confirm your stay at Hotel Galena at the best available rate, with no booking fees.
Rates shown are indicative and confirmed at checkout. Availability and total price for your dates are shown before you reserve.