FAQs & policies

Answers to the questions our guests ask most about Hotel Chaco.
How do I reserve a room at Hotel Chaco?
Choose your dates and guests in the reservation box and select Reserve your stay. You will see availability and the total price for your dates before anything is confirmed, at the best available rate with no booking fees.
What are the check-in and check-out times at Hotel Chaco?
At Hotel Chaco, check-in begins at 4:00 PM and check-out is by 11:00 AM.
Is Hotel Chaco pet friendly?
Yes — dogs are welcome at Hotel Chaco; there is a one-time pet fee of $75 per stay and each additional pet is $35.
Is parking available at Hotel Chaco?
Yes — parking is available at Hotel Chaco.
Does Hotel Chaco have Wi-Fi?
Yes — free Wi-Fi is available at Hotel Chaco.
Is breakfast included, and is there a restaurant at Hotel Chaco?
At Hotel Chaco, breakfast is included with your stay, there is a restaurant on the property and there is a bar.
What is in the rooms at Hotel Chaco?
Rooms at Hotel Chaco include pool, pool outdoor, hot tub, service, concierge service and fitness center.
Does Hotel Chaco have a pool or spa?
Yes — Hotel Chaco offers a pool, spa, spa treatments and spa yoga classes.
Is Hotel Chaco wheelchair accessible?
Accessible features at Hotel Chaco include wheelchair accessible.
Where is Hotel Chaco?
Hotel Chaco is in Albuquerque, New Mexico. The Map page shows the exact spot.
What is there to do around Hotel Chaco?
Guests at Hotel Chaco can enjoy beach chairs.
Can I hold a meeting or wedding at Hotel Chaco?
Yes — Hotel Chaco offers business center, meeting room, meeting av equipment and business center 24hr.
What is the cancellation policy at Hotel Chaco?
It depends on the rate you choose: discounted rates may be non-refundable. The exact terms for your dates are shown before you confirm.
What are the hours at Hotel Chaco?
At Hotel Chaco: pool hours: 11 am-8 pm daily (seasonally); dinner hours (Level 5): 5-10 pm daily; restaurant hours (Level 5): Sat, Sun 8 am-1 pm; bar hours (EQUINOX CAFÉ & BAR): 7-10:30 am daily; 2-9 pm daily; room service hours (in-room dining): 6-10 am daily; Mon-Thu, Sun 5-10 pm; Fri, Sat 5-11 pm; fitness center hours: open 24 hours; spa hours (Spa at Chaco): 10 am-6 pm daily.
What fees should I know about at Hotel Chaco?
Hotel Chaco lists these charges: resort / amenity fee: $35 per night; smoking fine: $200.
What should I know before I book at Hotel Chaco?
At Hotel Chaco: Free Wi-Fi; breakfast included; free cancellation until: 24 hours before arrival; minimum check-in age: 21; smoking allowed: no; elevator.
How far is Hotel Chaco from the airport?
From Hotel Chaco, Albuquerque International Sunport is about 5.3 miles away.
Is there a grocery store near Hotel Chaco?
Yes — the nearest grocery store is about 360 yards from Hotel Chaco.
Is there public transportation near Hotel Chaco?
Yes — the nearest public transit stop is about 0.4 miles from Hotel Chaco.
What time zone is Hotel Chaco in?
Hotel Chaco is on Mountain time — check-in and check-out times on this page are local times.
Can I see photos of Hotel Chaco?
Yes — the Gallery page has 104 photographs of Hotel Chaco, and the Rooms, Dining and Amenities pages show the photos that belong to each.
Can I arrive late at Hotel Chaco?
Yes — the front desk at Hotel Chaco is staffed 24 hours a day.
How will I know my reservation at Hotel Chaco is confirmed?
Once you complete your reservation, we send your confirmation to the email address you entered — keep it as your record. If you choose to connect the inbox that email arrives in, the confirmation is recognised automatically; that connection is read-only and can be removed at any time.
Are the rates on this page the best available?
Yes. Reserving directly gives you our best available rate for your dates with no booking fees, and the total price is shown before you confirm.
Policies at a glance
Hours, check-in & check-out
- Check-in from: 4:00 PM
- Check-out by: 11:00 AM
- Pool hours: 11 am-8 pm daily (seasonally)
- Dinner hours (Level 5): 5-10 pm daily
- Restaurant hours (Level 5): Sat, Sun 8 am-1 pm
- Bar hours (EQUINOX CAFÉ & BAR): 7-10:30 am daily; 2-9 pm daily
- Room service hours (in-room dining): 6-10 am daily; Mon-Thu, Sun 5-10 pm; Fri, Sat 5-11 pm
- Fitness center hours: open 24 hours
- Spa hours (Spa at Chaco): 10 am-6 pm daily
Fees
- Resort / amenity fee: $35 per night
- Smoking fine: $200
Policies & good to know
- Free Wi-Fi: yes
- Breakfast included: yes
- Free cancellation until: 24 hours before arrival
- Minimum check-in age: 21
- Smoking allowed: no
- Elevator: yes
- Cancellation Strict
- Non Refundable
Pets
- Dog Friendly
- Dogs Welcome
- Pet Fee
- Pet Fee One Time: $75
- Pet Fee Additional Pet: $35
Reserve your stay
Choose your dates and confirm your stay at Hotel Chaco at the best available rate, with no booking fees.
Rates shown are indicative and confirmed at checkout. Availability and total price for your dates are shown before you reserve.