FAQs & policies

Answers to the questions our guests ask most about Highlands Resort.
How do I reserve a room at Highlands Resort?
Choose your dates and guests in the reservation box and select Reserve your stay. You will see availability and the total price for your dates before anything is confirmed, at the best available rate with no booking fees.
What are the check-in and check-out times at Highlands Resort?
At Highlands Resort, check-in begins at 4:00 PM and check-out is by 11:00 AM.
Is Highlands Resort pet friendly?
Yes — dogs are welcome at Highlands Resort.
Is parking available at Highlands Resort?
Yes — Highlands Resort offers free parking for guests.
Does Highlands Resort have Wi-Fi?
Yes — free Wi-Fi is available in the rooms and public areas at Highlands Resort.
Is breakfast included, and is there a restaurant at Highlands Resort?
At Highlands Resort, a breakfast_type_continental breakfast is included with your stay and there is a bar.
What is in the rooms at Highlands Resort?
Rooms at Highlands Resort include pool, cabin, concierge service, pool outdoor, king beds and queen beds.
Does Highlands Resort have a pool or spa?
Yes — Highlands Resort offers a pool, spa treatments and spa cold plunge.
Is Highlands Resort a good fit for families?
Highlands Resort is an adults-only property.
Is Highlands Resort wheelchair accessible?
Accessible features at Highlands Resort include grab bars and service animals allowed. If this is essential to your stay, please confirm it with us before you reserve.
Where is Highlands Resort?
Highlands Resort is in Guerneville, California. The Map page shows the exact spot.
What is there to do around Highlands Resort?
Guests at Highlands Resort can enjoy art gallery.
What is the cancellation policy at Highlands Resort?
It depends on the rate you choose: discounted rates may be non-refundable. The exact terms for your dates are shown before you confirm.
What are the hours at Highlands Resort?
At Highlands Resort: latest check-in: 6:00 PM; front desk: 9 am-6 pm daily; breakfast hours: 8:30-10 am daily; quiet hours: 10 pm-9 am daily; pool season: Apr 1-Oct 20.
What fees should I know about at Highlands Resort?
Highlands Resort lists these charges: extra person fee: $30 per person.
What should I know before I book at Highlands Resort?
At Highlands Resort: free parking; Free Wi-Fi; breakfast included; free cancellation until: 14 days before arrival; late cancellation charge: 1 night; minimum stay: 2 nights (weekends); minimum stay: 3 nights (Special Event and Holiday Weekends); minimum stay: 5 nights (Lazy Bear Week); minimum check-in age: 18; adults-only property; adults-only pool (pool); smoking allowed: no; parties / events allowed: no.
How far is Highlands Resort from the airport?
From Highlands Resort, Charles M. Schulz Sonoma County Airport is about 16 km away and the nearest major airport, Oakland San Francisco Bay Airport, is about 110 km away.
What time zone is Highlands Resort in?
Highlands Resort is on Pacific time — check-in and check-out times on this page are local times.
Can I see photos of Highlands Resort?
Yes — the Gallery page has 62 photographs of Highlands Resort, and the Rooms, Dining and Amenities pages show the photos that belong to each.
How will I know my reservation at Highlands Resort is confirmed?
Once you complete your reservation, we send your confirmation to the email address you entered — keep it as your record. If you choose to connect the inbox that email arrives in, the confirmation is recognised automatically; that connection is read-only and can be removed at any time.
Are the rates on this page the best available?
Yes. Reserving directly gives you our best available rate for your dates with no booking fees, and the total price is shown before you confirm.
Policies at a glance
Hours, check-in & check-out
- Check-in from: 4:00 PM
- Latest check-in: 6:00 PM
- Check-out by: 11:00 AM
- Front desk: 9 am-6 pm daily
- Breakfast hours: 8:30-10 am daily
- Quiet hours: 10 pm-9 am daily
- Pool season: Apr 1-Oct 20
Fees
- Extra person fee: $30 per person
Policies & good to know
- Free parking: yes
- Free Wi-Fi: yes
- Breakfast included: yes
- Free cancellation until: 14 days before arrival
- Late cancellation charge: 1 night
- Minimum stay: 2 nights (weekends)
- Minimum stay: 3 nights (Special Event and Holiday Weekends)
- Minimum stay: 5 nights (Lazy Bear Week)
- Minimum check-in age: 18
- Adults-only property: yes
- Adults-only pool (pool): yes
- Smoking allowed: no
- Parties / events allowed: no
- Cancellation Strict
- Non Refundable
- Breakfast Included
- Quiet Hours
Pets
- Dogs Welcome
Reserve your stay
Choose your dates and confirm your stay at Highlands Resort at the best available rate, with no booking fees.
Rates shown are indicative and confirmed at checkout. Availability and total price for your dates are shown before you reserve.