FAQs & policies
Answers to the questions our guests ask most about Hacienda del Rio.
How do I reserve a room at Hacienda del Rio?
Choose your dates and guests in the reservation box and select Reserve your stay. You will see availability and the total price for your dates before anything is confirmed, at the best available rate with no booking fees.
What are the check-in and check-out times at Hacienda del Rio?
At Hacienda del Rio, check-in begins at 3:00 PM and check-out is by 11:00 AM.
Is Hacienda del Rio pet friendly?
Yes — dogs are welcome at Hacienda del Rio; the pet fee is $40 per pet per night and up to 2 pets per room.
Is parking available at Hacienda del Rio?
Yes — Hacienda del Rio offers free parking for guests.
Does Hacienda del Rio have Wi-Fi?
Yes — free Wi-Fi is available at Hacienda del Rio.
Is breakfast included, and is there a restaurant at Hacienda del Rio?
At Hacienda del Rio, there is a restaurant on the property and there is a bar with a happy hour.
What is in the rooms at Hacienda del Rio?
Rooms at Hacienda del Rio include pool, sauna, pool water park, heating, free Wi-Fi and air conditioning.
Does Hacienda del Rio have a pool or spa?
Yes — Hacienda del Rio offers a pool.
Is Hacienda del Rio a good fit for families?
Yes — Hacienda del Rio is family friendly, with game room.
Where is Hacienda del Rio?
Hacienda del Rio is in New Braunfels, Texas. The Map page shows the exact spot.
What is there to do around Hacienda del Rio?
Guests at Hacienda del Rio can enjoy beach chairs and pickleball.
Can I hold a meeting or wedding at Hacienda del Rio?
Yes — Hacienda del Rio offers meeting room.
What are the hours at Hacienda del Rio?
At Hacienda del Rio: late check-out until: 1:00 PM; front desk: Mon-Thu, Sun 8 am-10 pm; Fri, Sat 8 am-11 pm; pool hours: 8 am-10 pm daily.
What fees should I know about at Hacienda del Rio?
Hacienda del Rio lists these charges: late check-out fee: $40; parking fee: $10.
What should I know before I book at Hacienda del Rio?
At Hacienda del Rio: late check-out offered; free parking; Free Wi-Fi; free cancellation until: 2 days before arrival; minimum check-in age: 21; Photo ID required at check-in; smoking allowed: no.
How far is Hacienda del Rio from the airport?
From Hacienda del Rio, San Antonio International Airport is about 25 miles away.
What time zone is Hacienda del Rio in?
Hacienda del Rio is on Central time — check-in and check-out times on this page are local times.
Can I see photos of Hacienda del Rio?
Yes — the Gallery page has 98 photographs of Hacienda del Rio, and the Rooms, Dining and Amenities pages show the photos that belong to each.
How will I know my reservation at Hacienda del Rio is confirmed?
Once you complete your reservation, we send your confirmation to the email address you entered — keep it as your record. If you choose to connect the inbox that email arrives in, the confirmation is recognised automatically; that connection is read-only and can be removed at any time.
Are the rates on this page the best available?
Yes. Reserving directly gives you our best available rate for your dates with no booking fees, and the total price is shown before you confirm.
Policies at a glance
Hours, check-in & check-out
- Check-in from: 3:00 PM
- Check-out by: 11:00 AM
- Late check-out until: 1:00 PM
- Front desk: Mon-Thu, Sun 8 am-10 pm; Fri, Sat 8 am-11 pm
- Pool hours: 8 am-10 pm daily
Fees
- Late check-out fee: $40
- Parking fee: $10
Policies & good to know
- Late check-out offered: yes
- Free parking: yes
- Free Wi-Fi: yes
- Free cancellation until: 2 days before arrival
- Minimum check-in age: 21
- Photo ID required at check-in: yes
- Smoking allowed: no
Pets
- Dogs Welcome
- Pet Fee (per night): $40
- Pet Fee Amount: $250
- Pet Fee Per Pet
Reserve your stay
Choose your dates and confirm your stay at Hacienda del Rio at the best available rate, with no booking fees.
Rates shown are indicative and confirmed at checkout. Availability and total price for your dates are shown before you reserve.