FAQs & policies
Answers to the questions our guests ask most about el PRADO Hotel.
How do I reserve a room at el PRADO Hotel?
Choose your dates and guests in the reservation box and select Reserve your stay. You will see availability and the total price for your dates before anything is confirmed, at the best available rate with no booking fees.
What are the check-in and check-out times at el PRADO Hotel?
At el PRADO Hotel, check-in begins at 3:00 PM and check-out is by 11:00 AM.
Is el PRADO Hotel pet friendly?
Yes — dogs are welcome at el PRADO Hotel; there is a 75 lb weight limit, up to 2 pets per room and pet beds and amenities are provided.
Is parking available at el PRADO Hotel?
Yes — parking is available at el PRADO Hotel.
Does el PRADO Hotel have Wi-Fi?
Yes — free Wi-Fi is available at el PRADO Hotel.
Is breakfast included, and is there a restaurant at el PRADO Hotel?
At el PRADO Hotel, a breakfast_full breakfast is included with your stay, there is a restaurant on the property and there is a bar.
What is in the rooms at el PRADO Hotel?
Rooms at el PRADO Hotel include elevator, heating, fitness center, two queens, sofa beds and sleeper sofa.
Does el PRADO Hotel have a pool or spa?
Yes — el PRADO Hotel offers spa.
Is el PRADO Hotel wheelchair accessible?
Accessible features at el PRADO Hotel include wheelchair accessible, grab bars and step free shower.
Where is el PRADO Hotel?
el PRADO Hotel is in Palo Alto, California. The Map page shows the exact spot.
What is there to do around el PRADO Hotel?
Guests at el PRADO Hotel can enjoy art gallery.
Can I hold a meeting or wedding at el PRADO Hotel?
Yes — el PRADO Hotel offers business center, meeting av equipment, meeting room and meeting ballroom.
Is el PRADO Hotel smoke-free?
Yes — el PRADO Hotel is a smoke-free property.
What are the hours at el PRADO Hotel?
At el PRADO Hotel: front desk (front desk): open 24 hours; breakfast hours: 7-11 am daily; room service hours: 7-11 am daily; 11 am-10 pm daily; fitness center hours: 6 am-10 pm daily.
What fees should I know about at el PRADO Hotel?
el PRADO Hotel lists these charges: valet parking fee: $35 per night; smoking fine: $300.
What should I know before I book at el PRADO Hotel?
At el PRADO Hotel: early check-in offered; late check-out offered; Free Wi-Fi; breakfast included; free cancellation until: 2 days before arrival; smoking allowed: no; housekeeping: twice a day.
How far is el PRADO Hotel from the airport?
From el PRADO Hotel, San Carlos Airport is about 6.8 miles away and the nearest major airport, Mineta San Jose International Airport, is about 14 miles away.
Is there a grocery store near el PRADO Hotel?
Yes — the nearest grocery store is about 230 yards from el PRADO Hotel.
Is there public transportation near el PRADO Hotel?
Yes — the nearest public transit stop is about 190 yards from el PRADO Hotel.
Is el PRADO Hotel close to the water?
Yes — el PRADO Hotel is within 1.9 miles of the coast.
What time zone is el PRADO Hotel in?
el PRADO Hotel is on Pacific time — check-in and check-out times on this page are local times.
Can I see photos of el PRADO Hotel?
Yes — the Gallery page has 310 photographs of el PRADO Hotel, and the Rooms, Dining and Amenities pages show the photos that belong to each.
Can I arrive late at el PRADO Hotel?
Yes — the front desk at el PRADO Hotel is staffed 24 hours a day.
How will I know my reservation at el PRADO Hotel is confirmed?
Once you complete your reservation, we send your confirmation to the email address you entered — keep it as your record. If you choose to connect the inbox that email arrives in, the confirmation is recognised automatically; that connection is read-only and can be removed at any time.
Are the rates on this page the best available?
Yes. Reserving directly gives you our best available rate for your dates with no booking fees, and the total price is shown before you confirm.
Policies at a glance
Hours, check-in & check-out
- Check-in from: 3:00 PM
- Check-out by: 11:00 AM
- Front desk (front desk): open 24 hours
- Breakfast hours: 7-11 am daily
- Room service hours: 7-11 am daily; 11 am-10 pm daily
- Fitness center hours: 6 am-10 pm daily
Fees
- Valet parking fee: $35 per night
- Smoking fine: $300
Policies & good to know
- Early check-in offered: yes
- Late check-out offered: yes
- Free Wi-Fi: yes
- Breakfast included: yes
- Free cancellation until: 2 days before arrival
- Smoking allowed: no
- Housekeeping: twice a day
Pets
- Dogs Welcome
- Dog Friendly
- Pet Amenities Provided
Reserve your stay
Choose your dates and confirm your stay at el PRADO Hotel at the best available rate, with no booking fees.
Rates shown are indicative and confirmed at checkout. Availability and total price for your dates are shown before you reserve.