FAQs & policies

Answers to the questions our guests ask most about CIVANA Wellness Resort and Spa.
How do I reserve a room at CIVANA Wellness Resort and Spa?
Choose your dates and guests in the reservation box and select Reserve your stay. You will see availability and the total price for your dates before anything is confirmed, at the best available rate with no booking fees.
What are the check-in and check-out times at CIVANA Wellness Resort and Spa?
At CIVANA Wellness Resort and Spa, check-in begins at 4:00 PM and check-out is by 11:00 AM.
Is CIVANA Wellness Resort and Spa pet friendly?
CIVANA Wellness Resort and Spa does not accept pets.
Is parking available at CIVANA Wellness Resort and Spa?
Yes — CIVANA Wellness Resort and Spa offers free parking for guests.
Does CIVANA Wellness Resort and Spa have Wi-Fi?
Yes — free Wi-Fi is available at CIVANA Wellness Resort and Spa.
Is breakfast included, and is there a restaurant at CIVANA Wellness Resort and Spa?
At CIVANA Wellness Resort and Spa, there is a restaurant on the property and there is a bar with a happy hour.
What is in the rooms at CIVANA Wellness Resort and Spa?
Rooms at CIVANA Wellness Resort and Spa include pool, pool outdoor, hot tub, service, studio and concierge service.
Does CIVANA Wellness Resort and Spa have a pool or spa?
Yes — CIVANA Wellness Resort and Spa offers a pool, spa, spa steam room, wellness program and spa treatments.
Is CIVANA Wellness Resort and Spa wheelchair accessible?
Accessible features at CIVANA Wellness Resort and Spa include grab bars, ADA compliant and step free shower.
Where is CIVANA Wellness Resort and Spa?
CIVANA Wellness Resort and Spa is in Carefree, Arizona. The Map page shows the exact spot.
What is there to do around CIVANA Wellness Resort and Spa?
Guests at CIVANA Wellness Resort and Spa can enjoy pickleball.
Can I hold a meeting or wedding at CIVANA Wellness Resort and Spa?
Yes — CIVANA Wellness Resort and Spa offers meeting av equipment, meeting room and business center.
What is the cancellation policy at CIVANA Wellness Resort and Spa?
It depends on the rate you choose: some rates can be cancelled free of charge within the stated window. The exact terms for your dates are shown before you confirm.
What are the hours at CIVANA Wellness Resort and Spa?
At CIVANA Wellness Resort and Spa: pool hours: 6 am-10 pm daily; spa hours: 9 am-8 pm daily; airport transportation: 7 am-2 pm daily.
What fees should I know about at CIVANA Wellness Resort and Spa?
CIVANA Wellness Resort and Spa lists these charges: smoking fine: $250 per night; incidental hold: $150 per person per night; cancellation penalty: 50%.
What should I know before I book at CIVANA Wellness Resort and Spa?
At CIVANA Wellness Resort and Spa: free parking; Free Wi-Fi; free cancellation until: 7 days before arrival; free cancellation until: 3 days before arrival (private transportation); free cancellation until: 24 hours before arrival (shared transfers); minimum stay: 2 nights; minimum check-in age: 16; credit card required; cash accepted: no; debit cards accepted; children welcome from age: 14; smoking allowed: no.
How far is CIVANA Wellness Resort and Spa from the airport?
From CIVANA Wellness Resort and Spa, Phoenix Sky Harbor International Airport is about 27 miles away.
What time zone is CIVANA Wellness Resort and Spa in?
CIVANA Wellness Resort and Spa is on Mountain (Arizona does not observe daylight saving) time — check-in and check-out times on this page are local times.
Can I see photos of CIVANA Wellness Resort and Spa?
Yes — the Gallery page has 133 photographs of CIVANA Wellness Resort and Spa, and the Rooms, Dining and Amenities pages show the photos that belong to each.
How will I know my reservation at CIVANA Wellness Resort and Spa is confirmed?
Once you complete your reservation, we send your confirmation to the email address you entered — keep it as your record. If you choose to connect the inbox that email arrives in, the confirmation is recognised automatically; that connection is read-only and can be removed at any time.
Are the rates on this page the best available?
Yes. Reserving directly gives you our best available rate for your dates with no booking fees, and the total price is shown before you confirm.
Policies at a glance
Hours, check-in & check-out
- Check-in from: 4:00 PM
- Check-out by: 11:00 AM
- Pool hours: 6 am-10 pm daily
- Spa hours: 9 am-8 pm daily
- airport transportation: 7 am-2 pm daily
Fees
- Smoking fine: $250 per night
- Incidental hold: $150 per person per night
- Cancellation penalty: 50%
Policies & good to know
- Free parking: yes
- Free Wi-Fi: yes
- Free cancellation until: 7 days before arrival
- Free cancellation until: 3 days before arrival (private transportation)
- Free cancellation until: 24 hours before arrival (shared transfers)
- Minimum stay: 2 nights
- Minimum check-in age: 16
- Credit card required: yes
- Cash accepted: no
- Debit cards accepted: yes
- Children welcome from age: 14
- Smoking allowed: no
- Cancellation Free Window: 168 hours
- Cancellation 72H
Reserve your stay
Choose your dates and confirm your stay at CIVANA Wellness Resort and Spa at the best available rate, with no booking fees.
Rates shown are indicative and confirmed at checkout. Availability and total price for your dates are shown before you reserve.