FAQs & policies
Answers to the questions our guests ask most about Big Island Retreat.
How do I reserve a room at Big Island Retreat?
Choose your dates and guests in the reservation box and select Reserve your stay. You will see availability and the total price for your dates before anything is confirmed, at the best available rate with no booking fees.
What are the check-in and check-out times at Big Island Retreat?
At Big Island Retreat, check-in begins at 3:00 PM and check-out is by 11:00 AM.
Is Big Island Retreat pet friendly?
Big Island Retreat does not accept pets.
Is parking available at Big Island Retreat?
Yes — Big Island Retreat offers free parking for guests.
Does Big Island Retreat have Wi-Fi?
Yes — free Wi-Fi is available at Big Island Retreat.
Is breakfast included, and is there a restaurant at Big Island Retreat?
At Big Island Retreat, there is a bar.
What is in the rooms at Big Island Retreat?
Rooms at Big Island Retreat include kitchenette, sofa beds, sleeper sofa, private bathroom, king beds and queen beds.
Is Big Island Retreat a good fit for families?
Yes — Big Island Retreat is family friendly, with babysitting service.
Where is Big Island Retreat?
Big Island Retreat is in Kailua-Kona, Hawaii. The Map page shows the exact spot.
What is there to do around Big Island Retreat?
Guests at Big Island Retreat can enjoy hiking, beach chairs, beach towels provided and art gallery.
What is the cancellation policy at Big Island Retreat?
It depends on the rate you choose: discounted rates may be non-refundable. The exact terms for your dates are shown before you confirm.
What are the hours at Big Island Retreat?
At Big Island Retreat: late check-out until: 3:00 PM; quiet hours: 8 pm-8 am daily; Laundry Room: 9 am-7 pm daily.
What fees should I know about at Big Island Retreat?
Big Island Retreat lists these charges: resort / amenity fee: $0.
What should I know before I book at Big Island Retreat?
At Big Island Retreat: early check-in offered; late check-out offered; free parking; Free Wi-Fi; free cancellation until: 31 days before arrival; credit card required; debit cards accepted; smoking allowed: no.
How far is Big Island Retreat from the airport?
From Big Island Retreat, Ellison Onizuka Kona International Airport at Keāhole is about 12 miles away.
Is Big Island Retreat close to the water?
Yes — Big Island Retreat is within 1.9 miles of the coast.
What time zone is Big Island Retreat in?
Big Island Retreat is on Hawaii time — check-in and check-out times on this page are local times.
Can I see photos of Big Island Retreat?
Yes — the Gallery page has 61 photographs of Big Island Retreat, and the Rooms, Dining and Amenities pages show the photos that belong to each.
How will I know my reservation at Big Island Retreat is confirmed?
Once you complete your reservation, we send your confirmation to the email address you entered — keep it as your record. If you choose to connect the inbox that email arrives in, the confirmation is recognised automatically; that connection is read-only and can be removed at any time.
Are the rates on this page the best available?
Yes. Reserving directly gives you our best available rate for your dates with no booking fees, and the total price is shown before you confirm.
Policies at a glance
Hours, check-in & check-out
- Check-in from: 3:00 PM
- Check-out by: 11:00 AM
- Late check-out until: 3:00 PM
- Quiet hours: 8 pm-8 am daily
- Laundry Room: 9 am-7 pm daily
Fees
- Resort / amenity fee: $0
Policies & good to know
- Early check-in offered: yes
- Late check-out offered: yes
- Free parking: yes
- Free Wi-Fi: yes
- Free cancellation until: 31 days before arrival
- Credit card required: yes
- Debit cards accepted: yes
- Smoking allowed: no
- Cancellation Strict
- Non Refundable
- Quiet Hours
Reserve your stay
Choose your dates and confirm your stay at Big Island Retreat at the best available rate, with no booking fees.
Rates shown are indicative and confirmed at checkout. Availability and total price for your dates are shown before you reserve.