FAQs & policies

Answers to the questions our guests ask most about Ashland Hills Hotel & Suites and Convention Center.
How do I reserve a room at Ashland Hills Hotel & Suites and Convention Center?
Choose your dates and guests in the reservation box and select Reserve your stay. You will see availability and the total price for your dates before anything is confirmed, at the best available rate with no booking fees.
What are the check-in and check-out times at Ashland Hills Hotel & Suites and Convention Center?
At Ashland Hills Hotel & Suites and Convention Center, check-in begins at 4:00 PM and check-out is by 11:00 AM.
Is Ashland Hills Hotel & Suites and Convention Center pet friendly?
Yes — dogs are welcome at Ashland Hills Hotel & Suites and Convention Center; the pet fee is $30 per night (at most $120 per stay), up to 2 pets per room and there is a dog park close by.
Is parking available at Ashland Hills Hotel & Suites and Convention Center?
Yes — Ashland Hills Hotel & Suites and Convention Center offers free parking for guests.
Does Ashland Hills Hotel & Suites and Convention Center have Wi-Fi?
Yes — free Wi-Fi is available in the rooms and public areas at Ashland Hills Hotel & Suites and Convention Center.
Is breakfast included, and is there a restaurant at Ashland Hills Hotel & Suites and Convention Center?
At Ashland Hills Hotel & Suites and Convention Center, there is a restaurant on the property and there is a bar with a happy hour.
What is in the rooms at Ashland Hills Hotel & Suites and Convention Center?
Rooms at Ashland Hills Hotel & Suites and Convention Center include pool, pool outdoor, hot tub, elevator, heating and fitness center.
Does Ashland Hills Hotel & Suites and Convention Center have a pool or spa?
Yes — Ashland Hills Hotel & Suites and Convention Center offers a pool and spa.
Is Ashland Hills Hotel & Suites and Convention Center a good fit for families?
Yes — Ashland Hills Hotel & Suites and Convention Center is family friendly.
Is Ashland Hills Hotel & Suites and Convention Center wheelchair accessible?
Accessible features at Ashland Hills Hotel & Suites and Convention Center include wheelchair accessible, grab bars, step free shower and service animals allowed. If this is essential to your stay, please confirm it with us before you reserve.
Where is Ashland Hills Hotel & Suites and Convention Center?
Ashland Hills Hotel & Suites and Convention Center is in Ashland, Oregon. The Map page shows the exact spot.
What is there to do around Ashland Hills Hotel & Suites and Convention Center?
Guests at Ashland Hills Hotel & Suites and Convention Center can enjoy beach chairs, pickleball, hiking and volleyball.
Can I hold a meeting or wedding at Ashland Hills Hotel & Suites and Convention Center?
Yes — Ashland Hills Hotel & Suites and Convention Center offers business center, meeting room, meeting ballroom and event space.
What is the cancellation policy at Ashland Hills Hotel & Suites and Convention Center?
It depends on the rate you choose: discounted rates may be non-refundable. The exact terms for your dates are shown before you confirm.
What are the hours at Ashland Hills Hotel & Suites and Convention Center?
At Ashland Hills Hotel & Suites and Convention Center: breakfast hours (Luna Cafe): 7-10:30 am daily; dinner hours (Luna Cafe): 4-9 pm daily; happy hour (Luna Cafe): 4-6 pm daily.
What fees should I know about at Ashland Hills Hotel & Suites and Convention Center?
Ashland Hills Hotel & Suites and Convention Center lists these charges: early check-in fee: $35 per stay; late check-out fee: $35 per stay.
What should I know before I book at Ashland Hills Hotel & Suites and Convention Center?
At Ashland Hills Hotel & Suites and Convention Center: late check-out offered; free parking; Free Wi-Fi; free cancellation until: 24 hours before arrival; minimum check-in age: 21.
How far is Ashland Hills Hotel & Suites and Convention Center from the airport?
From Ashland Hills Hotel & Suites and Convention Center, Rogue Valley International-Medford Airport is about 17 miles away and the nearest major airport, Portland International Airport, is about 235 miles away.
Is there a grocery store near Ashland Hills Hotel & Suites and Convention Center?
Yes — the nearest grocery store is about 180 yards from Ashland Hills Hotel & Suites and Convention Center.
Is there public transportation near Ashland Hills Hotel & Suites and Convention Center?
Yes — the nearest public transit stop is about 140 yards from Ashland Hills Hotel & Suites and Convention Center.
What time zone is Ashland Hills Hotel & Suites and Convention Center in?
Ashland Hills Hotel & Suites and Convention Center is on Pacific time — check-in and check-out times on this page are local times.
Can I see photos of Ashland Hills Hotel & Suites and Convention Center?
Yes — the Gallery page has 108 photographs of Ashland Hills Hotel & Suites and Convention Center, and the Rooms, Dining and Amenities pages show the photos that belong to each.
Can I arrive late at Ashland Hills Hotel & Suites and Convention Center?
Yes — the front desk at Ashland Hills Hotel & Suites and Convention Center is staffed 24 hours a day.
How will I know my reservation at Ashland Hills Hotel & Suites and Convention Center is confirmed?
Once you complete your reservation, we send your confirmation to the email address you entered — keep it as your record. If you choose to connect the inbox that email arrives in, the confirmation is recognised automatically; that connection is read-only and can be removed at any time.
Are the rates on this page the best available?
Yes. Reserving directly gives you our best available rate for your dates with no booking fees, and the total price is shown before you confirm.
Policies at a glance
Hours, check-in & check-out
- Check-in from: 4:00 PM
- Check-out by: 11:00 AM
- Breakfast hours (Luna Cafe): 7-10:30 am daily
- Dinner hours (Luna Cafe): 4-9 pm daily
- Happy hour (Luna Cafe): 4-6 pm daily
Fees
- Early check-in fee: $35 per stay
- Late check-out fee: $35 per stay
Policies & good to know
- Late check-out offered: yes
- Free parking: yes
- Free Wi-Fi: yes
- Free cancellation until: 24 hours before arrival
- Minimum check-in age: 21
- Cancellation Strict
- Non Refundable
Pets
- Dogs Welcome
- Dog Friendly
- Pet Fee
- Pet Fee (per night): $30
- Pet Fee Max Per Stay: $120
- Pet Dog Park
Reserve your stay
Choose your dates and confirm your stay at Ashland Hills Hotel & Suites and Convention Center at the best available rate, with no booking fees.
Rates shown are indicative and confirmed at checkout. Availability and total price for your dates are shown before you reserve.